Ward/Clinic Clerk - Beaumont Ward

Job overview

We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward Clerk that has an interest in Women's Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area (EPAGU). The ward is evolving becoming a more dynamic workplace which requires the correct applicant.

The ward has 14 In-patient beds, 2 of which are SDEC (Same Day Emergency Care) beds and attached to the ward is an emergency unit - EPAGU (Early Pregnancy and Gynaecology Assessment Unit). The Ward Clerk will be expected to work 07:30 - 20:00 Thursday and Friday. The successful candidate will work on the ward but may be required to work in the EPAGU clinic throughout their shift.

Gynaecology/Early Pregnancy experience is desirable and candidates must have a good understanding around sensitive subjects such as miscarriages. There are several support networks available, as a trust we endeavour to support new and existing staff members. It is also desirable to have previous administration experience and knowledge of hospital systems.

Main duties of the job

The role of the Ward Clerk role is multi-faceted. The Ward/Clinic Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.

Detailed job description and main responsibilities

Main Duties

Answering any telephone enquiries in a polite and efficient manner

Filing results in patient files

Ordering patient files and notes

Ensuring that all patients have up to date VTE forms

Maintaining up to date information on the Trust’s computer systems (e.g. Healthroster, Lorenzo and Digit)

Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.

Requesting and obtaining patient records and x-rays

Booking patient transport as required

Booking and rescheduling patient appointments when required

Direct admissions to the ward

Photocopying, scanning and faxing documents as required

Provide clerical support to the Ward Manager

Deliver referrals to the relevant departments

Make any relevant follow up appointments for patients

Assist with lunchtime service

Log any maintenance work as when required

Demonstrates own work duties to new starters

Inputting Safecare data

Meet and greet patient and relatives in the ward and in the clinic

Input referral details onto Badger

Answer phone and take referrals in EPAGU

Input data onto Dashboards in the clinic

Restock and Order supplies for the ward/clinic

Service Improvement and Audit

To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.

To provide clerical support to the nursing staff on the ward for audits that they carry out.

To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department

Housekeeping Duties

To order stationary and general supplies to ensure the ward area is adequately covered

To ensure the nursing station/ward clerk area are kept generally tidy

Communications and Working Relationships

To communicate with others in a polite and courteous manner at all times

The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public

The post holder should maintain patient confidentiality at all times

The post holder will be expected to act in accordance with all Trust policies and procedures at all times