Ward Clerk

Job overview

We are seeking a highly motivated individual to join our team on Saffron ward  based at The Meadows, Stockport as our Ward Clerk.

Saffron ward is a 23 bedded ward which cares for patients that are suffering with a delirium over the age of 65 years. Saffron Ward accepts both patients stepped up from a community setting and stepped down from an acute hospital setting. On Saffron Ward, the aim is to optimise older people’s health, wellbeing and independence through a combination of medical, nursing and therapeutic interventions.

The individual will be required to provide comprehensive administrative support, ensuring work is produced effectively and efficiently in accordance with Trust policies and procedures, whilst maintaining consistently high standards at all times.

Main duties of the job

The post holder will be expected to undertake all aspects of the role identified in the job description and meet the requirements of the person specification.  They will provide comprehensive secretarial support and administrative assistance to the Multi-Disciplinary Team on Saffron ward, supporting the Ward Manager and Nursing staff and liaising with other professionals on the ward.

Detailed job description and main responsibilities

Ensuring correct scanning within the patient electronic record in a timely manner in line with standards for record keeping. Performing telephone duties, taking messages and relaying accurate information to the relevant sources, ensuring polite and courteous telephone manner at all times. Allocating relevant documents for admission of patients and entering basic details as appropriate on electronic systems.  Adhere to records management policy. Input of patient details onto the computer system in a timely and accurate  manner. To ensure an accurate bed occupancy state is available by maintenance of  information held on the PARIS system for each patient on the ward, to include admission referrals, transfers,  GP letters and discharges. Take bookings and log in diary-appointments. Face to face contact with patients, relatives/carers, other professionals i.e.  GP’s, Social workers, Pharmacist, Assessors  as first point of contact onto the ward creating a positive and courteous approach.  Ensure the fire register is signed by staff and visitors.  Welcome and provide refreshments for all service users onto the ward. Act as a liaison and messenger between other hospital wards and departments. Liaise with patients and their relatives providing appropriate accurate information, or referring them to a member of nursing staff, when a clinical perspective is required. Ordering of non-stock supplies utilising purchase order system. To work as part of the secretarial / administrative team and provide cover when required.  Point of contact for safer staffing (via email / telephone). Prepare and update nursing board daily. To be able to work using own initiative and prioritising own workload. Produce written protocols for administrative processes. Support and oversee administrative work carried out by new administrative staff. Undertake the sending of information to carers. Time table meetings and send out dates and times of CPA’s / Ward rounds to advocacy. Attend team meetings / nursing assistant meetings and qualified nursing staff /business and governance as requested and take minutes. To ensure the policies and procedures of the trust are followed at all times. To undertake photocopying for the ward welcome packs and induction packs for new staff. Log all compliments / complaints / family and friend tests and send to governance. Send discharge summaries and prescription to GP.