Job overview
We are currently looking to recruit a Full time, Float Ward Clerk (37.5 hours p/w) Bristol Royal Hospital for Children. The role of the float ward clerk is vital at the BRCH as you will play a crucial role in the smooth running of what is a very important. You will be based on a variety of wards depending on staffing pressures so a friendly and welcoming demeanour, and the ability to remain calm under pressure, are essential for this role. Flexibility and a can-do attitude are also absolutely essential for this post as you will need to be approachable and keen to learn new processes.
Responsibilities will include acting as the patient’s first point of contact with the ward, greeting and signposting patients and relatives, processing patients using CareFlow, liaising with all clinicians and colleagues to facilitate a smooth and timely stay with the ward, and sending out patient discharge letters. The maintenance of paper and electronic records is also a key element of this role. This right candidate will be responsible for setting high standards of patient care by enacting the Trust’s values at all times.
Main duties of the job
Communication:
- - To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary - To show a caring and professional approach towards patients and visitors when carrying out all duties - Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
Patient Care:
- - To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Skills & Abilities
Essential
- Flexible approach to duties
- Attention to detail
- Ability to work within a team
- Ability to work independently
Desirable
- Able to communicate clearly and act quickly in emergency
Knowledge & Experience
Essential
- Experience using Microsoft Office
Desirable
- Previous experience of customer-facing work in a healthcare or public setting
- Previous NHS experience
- Experience using hospital-based IT systems
- Clerical/administration experience – preferably including reception work
- Experience of using Medway
Training & Qualifications
Desirable
- • Two GCSEs or equivalent (Preferably English and Maths)
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Applying for this NHS job
This advert is for Ward Clerk with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa. The contract type is Permanent. The application deadline is 29 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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