Job overview
We are seeking a professional and dedicated individual to provide a comprehensive reception service for Coombes/Downlands ward at Worthing Hospital. As the first point of contact for patients, visitors, and healthcare professionals, you will play a crucial role in delivering excellent customer care. The successful candidate will demonstrate professionalism, confidentiality, and diplomacy, ensuring a welcoming and efficient front-of-house experience at all times.
Main duties of the job
- Greeting Patients
- Booking and Updating Patient Information
- Handling Enquiries
- Maintaining Confidentiality
- Supporting Departmental Operations
Detailed job description and main responsibilities
Greeting Patients: Welcome patients in a professional, efficient, and friendly manner, ensuring they feel comfortable and supported from the moment they arrive.
Booking and Updating Patient Information: Accurately book patients in and verify their details in the system, making necessary adjustments to ensure records are current.
Handling Enquiries: Address both in-person and telephone inquiries competently, providing helpful and courteous responses to ensure a positive experience for all patients and visitors.
Maintaining Confidentiality: Uphold patient confidentiality at all times in line with relevant policies and legislation to protect personal and sensitive information.
Supporting Departmental Operations: Contribute to the smooth running of the department by assisting with administrative tasks such as ordering stock, printing clinic lists, and allocating patients to appropriate clinic slots.
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Person specification
Shortlisting & Interview
Essential
- Previous admin experience
Desirable
- Advanced Computer Skills
- Maths qualification
- English Qualification
Equality, Diversity, and Inclusion
Essential
- Evidence of having championed diversity in previous roles
- Evidence of having undertaken own development to improve understanding of equalities issues
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Applying for this NHS job
This advert is for Ward Clerk with University Hospitals Sussex NHS Foundation Trust in Worthing, South East, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Per annum Pro rata. The contract type is Permanent. The application deadline is 23 Jul 2026.
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