Ward Clerk

Job overview

A vacancy has arisen for a full time Ward Clerk to join our team on sharp ward

The Ward Clerk  provide a comprehensive multi-faceted, administrative function to the ward, supporting Nursing and Medical staff in the smooth day-to-day running of the Units. They ensure the completion of all administrative and clerical tasks for the ward on a daily basis.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The successful candidate will be educated to GCSE standard or equivalent qualifications.  Previous demonstrable experience working on a reception or within a clerical role is desirable. Candidates should have demonstrable experience of dealing face to face with the general public and difficult customers / patients, working within a pressurised environment and able to deal with telephone and email enquiries.

The post is interesting, varied, and requires an ability to work both independently and as a member of the wider team.  Applicants should have a mature and responsible attitude with a good sense of humour and be able to demonstrate good written and verbal communication skills.

Training is provided for the various information technology systems used within the Cluster Group.

Detailed job description and main responsibilities

• Deal with enquiries, including telephone enquiries in conjunction with and under the direction of nursing staff.
• Receiving results by telephone from laboratories.
• To continually manage the SALUS system as a working real time system.
• Maintain hospital notes in accordance with the University Hospitals Plymouth NHS Trust policies.
• Entering admissions and discharges on iPM, including ward transfers, clinical transfers and speciality transfers and updating patient information where necessary.
• Ensuring that the bed state is kept up to date on iPM.
• Commence paperwork as appropriate on patient’s admission i.e. new front sheets and labels
• File reports, ensuring they have firstly been seen and initialled by Medical staff.
• Ensure availability of case notes (including investigation reports) for all admissions. Obtaining notes -from other departments using computerised tracing system.
• Tracing of notes in and out of ward using the computerised tracing system.

For further details please see the attached JD & PS