Ward Clerk

Job overview

Cardiac Care is a 18-bedded inpatient ward (including a 4-bedded Coronary Care area within it). An exciting opportunity to join us as our new Ward Clerk has arisen.

We are looking to welcome an enthusiastic, motivated and dynamic person to our friendly team on a 30 hour per week permanent basis. These hours are to be worked Monday - Friday (flexibility with start and finish times will be considered).

This is a patient facing role - If you possess good organisational & interpersonal skills, enjoy working as part of a team and are willing to adapt and implement change, we would love to hear from you.

Main duties of the job

Main tasks and responsibilities will be to collate, order and process patient records using hospital computer systems, and provide support to patients with a personal approach in the reception area.

The post holder will also be required to provide administrative support to the nurses on the ward when required.

You will be responsible for taking phone calls, liaising with the nursing team and booking transport for the patients, if required. You will also be required to maintain electronic systems including PAS, Patient Action tracker and Electronic Discharge summaries (EDS).

Experience of working in a busy environment is desirable but not essential. However, the ability to be a team player and have the desire to support the team in providing an excellent service for our patients, their families, & carers, most definitely is!

Detailed job description and main responsibilities

• The post holder provides general non-clinical advice, information, and guidance to patients, clients, relatives, and carers as appropriate, ensuring efficient administrative support to the clinical team.
• Use hospital computer systems effectively to ensure accurate and timely recording of patient information and maintain record-keeping functions.
• Ensure filing and documentation with patient case notes comply with trust and departmental standards.
• Maintain clerical systems and uphold strict confidentiality in line with Health Records Operational Policy and Record Keeping Standards.
• Handle telephone and face to face enquiries from patients, relatives, and staff professionally, consulting clinical staff when necessary.
• Attend and participate in ward meetings as required.
• Work collaboratively within the team to provide cross-cover and support colleagues.
• Organise and complete tasks to required standards within agreed time frames.
• Perform general administrative duties, including emailing, ordering supplies, photocopying, and maintaining documentation.
• Actively contribute as a team member and participate constructively in the annual appraisal process.

Applications would be welcome from individuals with IT/clerical skills or the willingness to develop these.  Full in-house training and support will be given to the successful candidate.