Job overview
An exciting opportunity has arisen to join our dynamic team within the Paediatric Unit.
The successful applicants will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Careflow and booking appointments.
Full training will be provided for the successful candidate.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
*Please note this vacancy may close early if a high number of applications are received*
Main duties of the job
The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit. Although primarily based within a particular area/ward, the postholder may be required to work anywhere in the trust to cover short term absence.
- Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order.
- Ensure identity bracelets available for nursing staff
- Compile sets of required blank documentation for emergency patients.
You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff who provide a high standard of service to children, young people and their families.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Knowledge
Essential
- Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
Desirable
- Knowledge of hospital administration system
Experience
Essential
- Basic Computer Skills
Desirable
- Customer Care Experience
Qualifications
Essential
- NVQ Level 2 or 3 in Business Administration or similar qualification
Desirable
- Qualification in word processing / IT skills
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Shrewsbury
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Ward Clerk - Paediatric Unit with Shrewsbury and Telford Hospital NHS Trust in Shrewsbury, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum / pro rata. The contract type is 12 months (Fixed Term). The application deadline is 06 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (29 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.