Job overview
If you are ready for a challenge and want to be part of a team providing an excellent administration and reception service, then this might be just what you are looking for. We are looking to recruit a dynamic, organised and motivated person, who is a team player, to join our team of ward clerks. You will need to be flexible with excellent organisational, communication and IT skills job specific full training will be given.
This is a pivotal role which requires someone who is able to work independently and is self-motivated and resilient. You will be able to deliver a high standard of customer service and communicate effectively with a wide of service users and colleagues of all grades.
Working Pattern:
Position 1 - 37.5 Hours per week
Monday to Friday 0800-1600
Position 2 - 30 Hours per week
Monday, Tuesday, Thursday , Friday
0800 - 1600
Note- Both of these positions are relief posts and require across site working, covering leave and absence in all adult inpatient wards in both Gloucestershire Royal, and Cheltenham General hospitals.
Main duties of the job
To provide administrative and reception support to ensure the smooth running of day to day hospital activity.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Skills in these areas would be desirable however full training will be given including other relevant Trust training:
- Ability to work in a team and independently
- Customer care skills
- Effective communication skills across all disciplines of staff, patients and public
- Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
- Able to communicate effectively, and act appropriately and quickly in an emergency
- Experience in using a PC
- Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
- flexibility to support any wards and travel across site as requested.
Detailed job description and main responsibilities
Job purpose
To provide clerical and reception support to each ward and its clinical staff.
Please see attached job description for details.
Person specification
Qualifications, Knowledge and Experience
Essential
- GCSE or equivalent in Maths and English
- Ability to communicate well at all levels, both face to face and by telephone
- Able to prioritise own workload
- Recent use of a computerised system in a work environment
- Awareness and understanding of data protection and confidentiality
- A flexible and positive attitude, willing to learn and progress within the role
- Able to adopt a polite and sensitive approach when dealing with patients and relatives
- Ability to be self-motivated and proactive
- Good organisational skills and attention to detail
- Customer Service
- Administrative/clerical experience
Desirable
- Good level of IT knowledge, able to use Microsoft packages confidently
- Previous service within a Healthcare setting
- Previous experience of working as part of a team and on own initiative
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Cheltenham
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Ward Clerk, Band 2 with Gloucestershire Hospitals NHS Foundation Trust in Cheltenham, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 (pa, pro rata if part-time). The contract type is Permanent. The application deadline is 06 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.