Ward Based Volunteer - Royal Site

Job overview

Liverpool University Hospitals Foundation Trust is looking to recruit volunteers in various roles in order to enhance patient experience and support staff. We are currently looking for volunteers for The Royal Hospital

We are looking for people with the following attributes

• Ability to communicate with all groups of people.
• Friendly, approachable personality.
• Helpful and accommodating manner.
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Able to work on own or part of a team.
• Work in collaboration with the ward staff and other volunteers
• Work within their role and organisational boundaries.
• Can provide a minimum of 3 hours per week for a minimum of 6 months
• Volunteers must be aged 18 and over to volunteer on the wards

**PLEASE ONLY APPLY FOR ONE VOLUNTEERING VACANCY AT A TIME, IF YOU WANT TO BE CONSIDERED FOR BOTH ROLES THAT ARE LIVE PLEASE LET THE MANAGER KNOW AT INTERVIEW**

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Main duties of the job

Volunteers will be expected to adhere to trust policies and procedure especially relating to Infection Prevention and Control.

Below are some of the main duties for our volunteer roles

Ward Volunteer

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
• Assisting in preparing patients for mealtimes and helping with menu choices.
• Assisting patients with eating and drinking and providing refreshments to patients
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
• Running errands for patients to purchase newspapers/magazines/snacks as required.
• Reading to patients, playing games, completing jigsaws and puzzles
• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
• Acting as an “alerter “to escalate any concerns/issues to the Nursing Team

Detailed job description and main responsibilities

As a Ward Volunteer, your duties will be varied and extensive including:

• Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families.
• Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patient’s experience while they have been in hospital.
• Meeting and greeting patients and visitors to the Ward.
• Completing basic tasks and assisting patients within the Volunteer Role Boundaries.
• Assisting patients to pack/unpack their belongings.
• Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities
• Running errands for patients to purchase newspapers/magazines/snacks as required.
• Tidying the patient’s bed space (locker tops/tables) to ensure they are clean and tidy.
• Assisting in preparing patients for mealtimes (tidying space ready to receive meal and assisting patients with hand hygiene).
• Reading to patients, playing games, completing jigsaws and puzzles
• Collecting and delivering miscellaneous items between departments: x-rays (Radiology Department), patient belongings (Bereavement Office).
• Providing refreshments to patients (checking first if patients are allowed fluids).
• Providing companionship and reassurance to patients who are waiting to be discharged from hospital.
• Collecting take home medications from the pharmacy to support patient’s discharge.
• Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager.
• Acting as an “alerter “to escalate any concerns/issues to the Nursing Team

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.