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Job overview
You will be responsible for working alongside the other ward administrators and the staff on the ward to ensure high quality patient care. You will be required to assist with coordinating patient discharges, booking transport and communicating with patients and their family members. Excellent communication skills are essential, as is a focus on patient care.
Main duties of the job
You will work alongside our doctors, nurses and other members of the multidisciplinary team to support them in the administrative tasks required to carry out the clinical work in the department. You will be required to engage in patient flow, understanding the discharge metrics and engaging with the wider team to ensure efficient processes are followed, escalating to management where required.
We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice a number of different administrative functions, and to offer feedback and suggestions to improve the service.
It is important to provide an excellent level of service to our patients including being friendly, helpful and approachable at all times
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
The team on T08 is comprised of Infection, Respiratory and Rheumatology patients with the ward administrators acting as front of house for all first-line patient and family queries. All teams strive to work together and communicate as efficiently as possible, to provide the highest quality patient care and work towards the trust targets.
We have spent many years building a tight-knit, friendly, welcoming, and warm environment to work in. As we are relatively small everybody gets to know each other which creates an open, informal, and safe working culture. We believe people should enjoy their work and have fun, as well as working hard to provide a top-class service.
We have an ongoing process to improve our staff’s working lives and regularly seek feedback from everyone as how to achieve this.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Values
Essential
- Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
- Previous NHS experience, or experience of working in a healthcare setting.
Communication
Essential
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Skills and Abilities
Essential
- Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
- Advanced keyboard skills, and competent use of IT
- Able to deal with sensitive information with tact, diplomacy and understanding.
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Personal and People Development
Essential
- Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
- Able to induct new staff into the department, providing training to new colleagues.
- Able to supervise a team of colleagues, providing day to day supervision and support.
- Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust’s Admin Staff learning and development framework.
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
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Applying for this NHS job
This advert is for Ward Administrator with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Administrative and IT role. The advertised salary is £34,186 - £37,389 per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 16 Aug 2026.
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