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Job overview
Critical Care at UCLH is seeking an enthusiastic and conscientious individual who enjoys working in an exciting and fast-paced multi-disciplinary team environment, to support us in the delivery of a quality service as a Band 4 Ward Administrator working flexibly across our 4 units (UCH T03 & T06, GWB, and WMS) as required.
This is an exciting opportunity to join UCLH. You will work collaboratively with three other Ward Administrators to provide full administrative services both at the Unit reception and with alongside clinical teams on our Intensive Care Units at University College London Hospital.
This is a permanent full- time role with working hours of 37.5 hours a week. You will have the option to work from either 08:00 - 16:00 or 09:00 - 17:00, 5 days a week.
Main duties of the job
The successful applicant will be entrusted with responsibility and expected to be self-motivating. They will carry out administrative and patient-facing duties including admitting patients on to our patient information system, uploading medical documents and collecting inpatient notes. They will be able to respond quickly and flexibly to emergencies and urgent queries, going above and beyond to deliver quality of service.
The post holder will also serve as lead for the room booking system and take ownership of the physical environment on-unit, attending environmental walks with clinicians and resolving technical problems.
They will be expected to provide cross cover with the other ward administrators during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of senior departmental staff at all times. Patient experience is at the forefront of all that we do. You must demonstrate excellent customer skills with a can-do attitude. There will be opportunities to undertake training and professional development.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Previous demonstrable experience of working in a customer-facing environment, with knowledge of a comprehensive range of administrative procedures
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise
Desirable
- Previous NHS experience, or experience of working in a healthcare setting
Communication
Essential
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients of relatives)
Skills and Abilities
Essential
- Excellent customer care, administrative and organisational skills
- Ability to prioritise, take ownership of tasks, respond to emergencies, and support clinicians where needed.
- Flexible and supportive approach to team working
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary.
- Ability to quickly and effectively resolve queries relating to departmental processes, IT systems, or room bookings
- A willingness to undertake further training as necessary and relevant to meet the needs of the department/team
- Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email
Specific Requirements
Essential
- Flexible approach to shift patterns and location, including flexibility regarding working hours (early mornings, evenings and weekends)
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable
- Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification
Personal and People Development
Essential
- Demonstrate a patient centred approach
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion
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Applying for this NHS job
This advert is for Ward Administrator with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Administrative and IT role. The advertised salary is £34,186 - £37,389 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 16 Aug 2026.
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