Waiting List Coordinator

Job overview

We have an exciting opportunity for someone to join our Waiting List Team, based either at York or Scarborough Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This post is varied and includes contact with patients and many Health Care Professionals associated with admitting patients for surgery.

We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.

We are looking for someone educated to a minimum of A level standard or with equivalent relevant experience, with a minimum of one year experience working in a patient/customer focused environment.

An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.

We look forward to receiving your application!

Main duties of the job

• To take a lead role in managing the waiting list of a group of Consultants using CPD, in accordance with Trust Policies and government wait time targets.
• Monitor the waiting list and work list on a daily basis to ensure Government Access Targets are not breached.
• To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements and that relevant medical records are available in time for the procedure.
• To coordinate surgeons’ theatre lists, including selecting appropriate cases in clinical/ chronological order and with appropriate attention to medical requirements of the procedures.
• To ensure that problems highlighted from routine reports are actioned in a timely matter i.e. TCI’s in the past, outpatient outcomes, inpatient and day case booking etc.
• To understand and comply with Private Patient protocols, including arranging additional lists/overruns of existing lists to accommodate these patients and ensuring that appropriate information is shared with finance/Private Patient offices.
• To author and edit weekly Admissions List and other essential documents to be used by all stakeholders.
• To ensure that information regarding additional resources are passed to patients as required – e.g. information regarding how to book transport for them to arrive at the expected time.
• To arrange interpretation services for all relevant appointments.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.