Waiting List Coordinator - Diabetes & Endocrinology

Job overview

We are looking for a motivated, friendly waiting list coordinator to join our team in Diabetes and Endocrinology and to make the role their own.

This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of patient booking scenarios. The post holder will assist with booking patient appointments, and administration tasks which will include dealing with telephone enquiries, and general office duties, in order to ensure our clinics run smoothly.

The post holder will be expected to contribute to the provision of the highest standards of patient care, working accurately and able to multi-task.

Does this sound like you? If so, we would love to hear from you!

Main duties of the job

You will be required to:

• provide high quality patient focussed bookings within Endocrinology.
• primarily support Endocrinology patients but at times will support diabetes, if the need arises.
• have excellent communication skills and will need confidence when dealing with service users over the telephone.
• handle patient information on a daily basis, so you will be expected to have a high level of accuracy and confidentiality.
• need good data entry and IT skills.

You will be able to prioritise your workload and work on the departmental database systems.

Being a good team player is a must, and you will uphold the Trust’s PRIDE values.

Interview date: 6th August 2026

Detailed job description and main responsibilities

• Undertake responsibility for waiting lists ensuring compliance with local and national target/policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT systems.
• To have a comprehensive knowledge and good understanding of the Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality.
• Use all  required tools on the Trust IT system as required by the role ie:-  PAS, PTL reports, ORSOS, ARIA to ensure the smooth running of the waiting lists and the timely completion of patient orientated tasks.  To understand and adhere to the Trust RTT standards.
• Communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacists, and departments within the NNUH, as well as GPs and other hospitals.
• To sensitively and confidentially deal with telephone enquiries from patients, medical and nursing staff, GP’s and any other professional bodies, and liaise with all relevant clinical staff within the Trust. This communication may be both face to face or by telephone.
• Add patients to PAS waiting list and schedule TCI appointments for chemotherapy and other procedures on Muriel Thomas Day Unit.  Review and update these entries via an Elective Planned Report, identifying anomalies and ensuring accuracy. Print patient wristbands.
• Ensuring all relevant patient history/details/notes are prepared for the Unit, which includes the provision of relevant paperwork for the nursing staff.
• Identify any outstanding prescriptions and escalate appropriately to the relevant consultant(s) to ensure drugs are prescribed for relevant days.  Advise Pharmacy, MUTH Day Unit staff and teleclinic nurses of any cancellations, additions or deferred patients.
• Complete electronic discharge letters for WDU using multiple systems such as PAS, ARIA Notes and Electronic Template.  Sending these electronically to the GP’s to provide up to date medical records, as well as providing a copy to Clinical Coding for payment purposes.  Identify and rectify any anomalies by liaising with the relevant clinical staff.
• Receive telephone calls from patients to arrange Pre-Operative Assessment appointments giving patients choice and dating within allotted times.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.