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Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY CWM TAF MORGANNWG UNIVERSITY HEALTH BOARD
As a Waiting List Booking Officer, you will work collaboratively with consultant surgeons, consultant anaesthetists, theatre coordinators and medical secretaries across sites to manage elective surgical pathways. The role is responsible for ensuring theatre lists are optimally booked, capacity is fully utilised and patients receive timely appointments, helping to minimise day-of-surgery cancellations and achieve national waiting time targets.
This post is fixed term/secondment for 18 months from the start date due to service needs. If you are interested in applying for it as a secondment, please obtain permission from your current line manager prior to applying.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
Main duties of the job
- To work with waiting list team manager to select patients for surgery based on waiting times and agreed parameters e.g. case mix, equipment and bed availability.
- To report requests to cancel individual cases or entire theatre lists/clinics to supervisors and if this cannot be prevented, to undertake the cancellation of clinics and theatre lists. This will involve contacting the patients and rescheduling their operation/appointment within the necessary timescale.
- Undertake routine validation of waiting lists to ensure only patients who require an appointment or an operation are actively waiting.
- To confirm with patients dates and time for appointments.
- To utilise Myrddin and theatre systems as required.
- To follow procedure to review any lapsed dates of appointments and action accordingly.
- To review patient pathways and update in accordance with guidelines ensuring treatment times are measured accurately.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person specification
Skills
Essential
- Good communication and interpersonal skills; Good organisational skills and ability to multitask.
- Must be able to work under pressure with frequent interruptions and must have the ability to work alone and as part of a team.
Desirable
- Ability and willingness to work across divisions and sites.
- Welsh Language Skills (Level 3 and above/B1) are Desirable for this Role.
Experience
Essential
- Appropriate experience of working within a hospital and/or office environment.
- Significant experience of dealing with the public.
Desirable
- Experience of working in NHS or similar organisation; experience of case note tracking system.
Education/Qualifications / Training
Essential
- Good standard of education.
- RSA/OCR III or equivalent knowledge and experience. ECDL, or equivalent qualification or experience in the following Microsoft office packages – Word, Excel and Outlook.
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Applying for this NHS job
This advert is for Waiting List Booking Officer - INTERNAL with Cwm Taf Morgannwg University Health Board in Cardiff, Cardiff, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is 18 months (fixed term/secondment for 18 months from the start date due to service needs). The application deadline is 30 Jul 2026.
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