Job overview
Do you have a passion for volunteering?
Do you want to empower volunteers to deliver high quality support to patients, carers, families and employees at East Sussex Healthcare NHS Trust?
We are looking for a talented Volunteer Co-ordinator who will be responsible for recruiting, training, supporting and developing our voluntary services, so that we can support our community.
The successful candidate will have
- Good people skills, ability to put people first and ensure accessibility to the project
- Excellent communication and listening skills, and the ability to manage challenging conversations
- Motivation, organisation and excellent time management skills
- Previous experience of working in a busy administrative role within a healthcare/charity organisation
What we can Offer You
We offer a wide range of benefits to our employees including:
- Development and Training opportunities
- Generous Annual Leave, Occupational Sickness and Maternity Benefit Schemes, subject to qualifying conditions
- Recognition of previous Agenda for Change NHS Continuous Service for incremental progression, annual leave, maternity and sickness benefits
- Pensions Schemes, including continuation of contributions to your NHS Pension scheme, subject to eligibility • Local Benefit Scheme including discounts with local businesses
Main duties of the job
East Sussex Community Health NHS Trust (ESHT) provides acute hospital and community health services for people living in East Sussex and surrounding areas. We value our volunteers, who bring a wide range of experiences and skills to the Trust.
We have over 500 volunteers in a wide range of roles, supporting our commitment to putting people first in providing high quality healthcare in a safe and welcoming environment.
The role is for 25 hours per week (across 4-5 days) and you will be part of a pair of Volunteer Co-ordinators based in Eastbourne District General Hospital and Conquest Hospital, Hastings.
We are looking for a good team player, to support colleagues in day-to-day tasks and activities.
You will have good administrative and organisational skills and the ability to work on your own initiative and excellent communications skills, to effectively engage with colleagues, staff, volunteers and external services.
Further skills and abilities include -
- Ability to develop, deliver and administer recruitment, training and induction processes for ESHT volunteers
- Ability to promote and enhance opportunities for volunteering within ESHT, which will include, supporting staff to identify roles suitable for volunteers
- Ability to demonstrate respect and compassion and support volunteers through 1:1 meetings and facilitating volunteer events
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Skills
Essential
- Skills / Knowledge / Abilities Understanding and experience of good practice volunteering including recruitment and retention of volunteers
- Experience of using data bases to record client / service user / volunteer / patient information
- Ability to plan and organise a broad range of activities and programmes mobilising volunteer support
Desirable
- Knowledge and understanding of the NHS structures and functions
- Experience of measuring impact of voluntary services
- Understanding of promoting good practice in enhancing patient experience
Experience
Essential
- Evidence of previous experience in an administrative, service user /client /patient facing role or a clinical role within the NHS or other public / voluntary sector organisation relating to the provision of health or social care
- Previous experience of maintaining records and databases
- Experience of working on own initiative and solving problems
- Experience of inter-agency and partnership working
Desirable
- Previous experience of working within social and health and care services
- Previous experience of handling cash
- Previous experience of working with volunteers
- Good understanding of voluntary services
Qualifications
Essential
- Educated to GCSE level – including Maths and English at grade C or equivalent level of knowledge and experience
- NVQ 3 in Business Administration or equivalent level of knowledge and experience
- Evidence of ongoing training, experience and knowledge in relevant specialist subject.
Desirable
- ECDL or alternative relevant IT qualification
- RSAIII typing / word processing or proven equivalent level of skill
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Applying for this NHS job
This advert is for Voluntary Service Co-ordinator with East Sussex Healthcare NHS Trust in St Leonards On Sea, South East, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is Permanent. The application deadline is 23 Jul 2026.
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