Utilisation Co-ordinator / Clerical Officer Diabetes & Endocrinology

Job overview

We are looking for an enthusiastic and motivated Clerical Officer to join our dynamic administrative team. This role plays a key part in supporting our clinical services and colleagues in a fast-paced environment.

The role is based at Aintree Hospital and provides a full comprehensive administrative support to the inpatient and outpatient clinical services in the Diabetes & Endocrinology Department.

Main duties of the job

• To provide quality comprehensive administrative support to clinical services based at the Diabetes and Endocrinology.
• Co-ordination of outpatient clinics including booking, confirmation and scheduling of appointments.
• To provide administrative support to clinical and nurse colleagues in the department to ensure a seamless patient service.
• Co-ordination of clinic sessions ensuring patients access the appropriate clinical teams quickly and effectively within national targets.

Detailed job description and main responsibilities

• Clinic rotas for nurses and consultant diabetic clinics
• Template review of diabetes and  Endocrinology clinics to ensure full maximisation of slots
• Utilisation of Diabetes and Endocrinology clinics
• Slot changes to support clinic priority and demand
• Adding referrals to EPRO
• Dr Doctor queries
• Utilisation of AI predictor tool
• Booking ambulances when required
• Arriving patients for appointments on reception on a rota basis
• Diabetes & Enbdocrinology clinic Intouch outcomes
• Clinic cancellations
• Adding of New Referrals and waiting list entries to IPM system for specialised clinics within the Diabetes & Endocrinology centre
• Managing bookings of appointments in time and date order within the national RTT target.
• Front desk point of contact for patients attending the centre
• Dealing with and actioning telephone calls from patients and GPs.
• General admin duties
• Printing blood labels for patients
• Supporting senior management team