Job overview
- To provide a county wide out-patient appointment booking service for patients referred on an Urgent Suspected Cancer Pathway and clinicians ensuring wait time targets with all capacity efficiently used.
- Monitoring referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
- To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with services/consultants where capacity problems exist.
- Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and wait time targets.
- To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.
- To ensure accurate and timely data collection. Advising the management team where over or under capacity issues exist and to suggest ways of addressing these.
Main duties of the job
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis.
- Effectively monitor and maintain the e-RS system ensure accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Effective use of specialty capacity taking account of varying clinical abilities and clinical specialisms within the clinical teams. Involving decisions to achieve capacity versus demand balance and most effective use of available capacity.
- Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions/recommendations on reallocation of capacity as appropriate.
- Manage timely and efficient processing of referral letters, progress chasing with GPs and consultants as necessary.
- Timely and accurate cancellation of clinics and appropriate re-scheduling of appointments.
- Using tact and persuasion to encourage patients who may be highly anxious or distressed to attend for procedures which they often hold negative misconceptions and unrealistic expectations
- Assess incoming enquiries or unexpected events and decide on appropriate and timely course of action. Decision making on booking appointment appropriately.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information on the main responsibilities of this role
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Applying for this NHS job
This advert is for Urgent Suspected Cancer Specialist Booker, Band 3 with Gloucestershire Hospitals NHS Foundation Trust in Cheltenham, South West, England. It is listed as a Junior Administrative and IT role. The advertised salary is £25,760 - £27,476 (pa, pro rata if part-time). The contract type is 12 months (12 Month Fixed Term Post). The application deadline is 16 Jun 2026.
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