Job overview
Previous applicants need not apply
The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets
Detailed job description and main responsibilities
Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.
Please see attached job description for full details.
Person specification
Experience
Essential
- Evidence of significant administrative experience within a customer focused environment.
- Evidence of successful staff management including performance, recruitment, training, and absence management
- Evidence of successful process design and implementation
- Experience and understanding of outpatient services and performance indicators.
- Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
- Proven experience of developing administrative processes, analysing information, and report writing
Desirable
- Past experience of working in an area specialising in healthcare appointment making.
- Experience of managing staff
Qualifications
Essential
- GCSE3 or above including Maths and English
- NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
- Evidence of formal management development
- Evidence of continuing professional development
- Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
- Evidence of Health & Safety training
Desirable
- ECDL qualification or other formal IT training / qualification
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Applying for this NHS job
This advert is for Unit Manager - Outpatients Administration with Great Western Hospitals NHS Foundation Trust in Swindon, South West, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum pro rata. The contract type is Permanent. The application deadline is 21 Jul 2026.
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