Job overview
Exciting opportunity - Come and join us.
Don’t miss out on this opportunity to join the expanding Urgent Community Response Team. We are looking for Healthcare Assistants who enjoy the diversity and variety of caring for patients in crises within their own home, as well as supporting people to have the best possible quality end of life care.
Main duties of the job
This role involves providing personal care, meal preparation and medication support, wound care, prompting prescribed exercise programmes, providing prescribed equipment and completing night-sits. Good communication and collaboration as part of the Urgent Community Response nursing and therapy team is essential. You will have regular supervision and professional development opportunities.
Urgent Community Response is a short term service, we make people safe and refer them on to other appropriate services as needed. Our focus is primarily admission avoidance to secondary care, keeping people safe in their own homes, including people at the end of their life, and also supporting discharges from secondary care or in-patient units.
The role also supports community Nursing teams with Wound care and injections.
Detailed job description and main responsibilities
Main Duties & Responsibilities As part of the Urgent Community Response Team, you will be required:
- To contribute to the delivery of care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.
- To work within the Urgent Community Response Team to prevent unnecessary admission to hospital.
- To work within the Urgent Community Response Team to support early discharge from hospital.
- To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional levels of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families
- Must hold full and valid driving licence and have access to a vehicle
- Be able to make own travel arrangements to patients, clinics, base and meetings as required
- This is a 7 day a week service and some weekend working will be expected. Hours of service delivery are 8am-8pm 365 days per year
Qualifications
Essential
- NVQ Level 3, or equivalent knowledge and experience
- Good general education, including GCSE Grace C in English and Maths
Personal Qualities
Essential
- Professional appearance
- The ability to kneel, bend & stoop, and work in cramped environments
- Able to manoeuvre limbs of around 5-6kg
- Able to manoeuvre patients using handling aids
- Be reliable
Knowledge, Skills and Abilities
Essential
- Experience of working within a health or social care setting
- Able to communicate effectively using the English language in both verbal and written form
- Good interpersonal skills
- Able to work as part of a team
- Highly motivated
- Able to provide high standards of care
- Tact and diplomacy
- Empathy and sensitivity
- Ability to use own initiative
- Awareness of the need to escalate to senior staff
- Good observational and reporting skills
- Ability to manage stressful situations
- Work flexibly to accommodate patient/service needs
Desirable
- Experience of working within a community care setting
- Knowledge of SystmOne
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Applying for this NHS job
This advert is for UCR Healthcare Assistant with Norfolk Community Health and Care NHS Trust in St James Clinic. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 06 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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