Job overview
To deliver and maintain a professional administrative service to the TYA Cancer services and to all its patients, relatives and colleagues. To provide an element of support work in co-ordinating and delivering internal / external events and activities.
Main duties of the job
Provide comprehensive administrative and coordination support to the TYA team, including managing appointments, clinic bookings, referrals, and patient communications. Maintain accurate records and databases, prepare clinic materials, and ensure diagnostics and documentation are available in advance of appointments. Liaise with patients, clinical staff, and external services to support care delivery, while monitoring inboxes and prioritising queries. Follow procedures, maintain data quality, and contribute to service improvement. Support operational tasks, environment upkeep, events, and promotional activities, alongside general administrative responsibilities.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 28th June 2026.
Interviews are due to be held on 9th July 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Skills
Essential
- Ability to work as part of a team
- Good communication skills including telephone, email and face to face
- Ability to follow processes and procedures
- High level of ability to organise and manage own time keeping to schedule and deadlines
- Good organisational skills
- Willing to take on/learn new skills
- Ability to show attention to detail and accuracy
- Ability to adapt to change
- Ability to work under pressure
- Ability to store and safeguard confidential documents
Knowledge
Essential
- Understanding of confidentiality and data protection
- Understanding and knowledge of excellent customer service
Desirable
- Knowledge of the Trust including awareness of the Trust's priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
Experience
Essential
- Experience of working in a busy office environment or reception role
- Experience of prioritising, planning and organising own tasks
- Working with guidelines
- Experience of customer service or dealing with the public
- Data entry experience
- Experience of IT packages – Microsoft Office
- Experience of call handling
Desirable
- Previous experience of working in the NHS
- Previous experience of working within medical records
- Experience of dealing with difficult situations and confrontations
- Experience of young people and families
- Database management
Qualifications
Essential
- Educated to GCSE level or equivalent
- NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience
Desirable
- Typing qualification or equivalent
- Youth work experience
Additional Requirements
Essential
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
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Applying for this NHS job
This advert is for TYA Cancer administrative support worker with Cambridge University Hospitals NHS Foundation Trust in Cambridge, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 p.a. pro rata. The contract type is Permanent. The application deadline is 28 Jun 2026.
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