Job overview
Looking for job satisfaction? We have the job for you! We have a very exciting opportunity for you to contribute to the experience our patients have while they are with us. We need you help us to make our sites runs as smoothly and efficiently as possible.
We are looking for a great communicator and a resilient individual to join us in this complex and challenging role supporting the day-to-day operational priorities across the site. You will manage the variation that comes from changing levels of demand for our services, escalation, and areas of risk across the hospitals.
We are looking for an inspirational operational manager with experience across complex services, patient flow, site management and organisational staffing across a large organisation.
Main duties of the job
With your experience and expertise, you’ll support our Clinical Business Manager for Patient Flow, Site Management and EPRR with operational requirements ensuring that our patients are in the right place at the right time, receiving the right service.
Your role will have oversight of the management of patient journeys from ambulance to home, maintaining performance, patient safety and quality standards and proactively supporting the safe and timely admission and discharge of patients.
We want to be challenged, and for you to identify improvements as we continually strive to be the best service possible. Working collaboratively with teams across the Trust to highlight and identify streamlined ways of working.
As well as making an impact operationally, you’ll also get an opportunity to lead specific projects linked to your role.
Detailed job description and main responsibilities
Please see job description and person specification for further details regarding the responsibilities of this post.
Main responsibilities include:
- To act as a key leader within the organisational operational response to trust pressures.
- To ensure appropriate and timely reporting of data to external agencies at local, regional and national levels
- To provide line management to staff associated with Command Centre functions and to ensure suitable rotas are managed and communicated for the Command Centre for the hours required by organisation.
- Reactively and responsively support the COO, Deputy COO and Clinical Business Manager with the management of site pressures
Person specification
Knowledge & Experience
Essential
- Knowledge and experience of Bed Management and Discharge Planning
- Substantial operational experience within an acute hospital Trust
- Delivering challenging performance agendas and able to demonstrate significant performance improvements
- Experience of business case preparation, presentation and implementation
- Effective communicator able to communicate complex and sensitive information
- Evidence of relevant involvement in meeting the Trust governance objectives
- Understanding of implications of National Targets, in particular four-hour Emergency Department Standard and relevant bed management
- Understanding of issues and complexities around patient flow
- Able to demonstrate understanding of Health Policies and how they have been applied to bring about change and improvement
- Experienced in completing root cause analysis and bringing about services improvements based on findings.
Desirable
- Experience of delivering under pressure, setting targets and achieving milestones
- Experience of leading and developing a team
- Working within a defined performance framework set by commissioners and regulators and delivering required performance standards
- Major Incident Management and Business Continuity awareness
- Awareness of health and safety issues and management
- Knowledge of quality setting, benchmarking and audit
- Managing and leading change in complex operational environments
- Substantial experience working in patient flow
- Understanding of equality, diversity issues and how this affects patients, visitors and staff
- Demonstrable experience and awareness of delivering high quality of care, as well as an understanding of the CQC key lines of inquiry
- Understanding of NHS finance and budget management
- Extensive experience in people management, such as coordinating temporary workers and agency colleagues, understanding skill mix and safe staffing
Qualifications & Education
Essential
- Degree or equivalent qualification
- Post graduate Professional Management / Leadership qualification or equivalent experience
- Evidence of continuous professional development or development in areas of speciality
Desirable
- Appropriate Professional Registration (NMC)
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Applying for this NHS job
This advert is for Trust Operational Officer with Lancashire Teaching Hospitals NHS Foundation Trust in Preston, North West, England. It is listed as a Band 8 Administrative and IT role. The advertised salary is £57,528 - £64,750 per annum, pro rata. The contract type is Permanent. The application deadline is 12 Jul 2026.
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