Trust Medical Secretary - Private Patients

Job overview

Private Patients at the Norfolk and Norwich University hospital is recruiting medical secretaries to support the exciting development of the service. This is an exciting opportunity to join a growing team who are passionate about the future of the NHS through supporting patients, accessing private care in the NHS setting, investing in our NHS.

This role will support specialist services deliver private care to patients, this will include liaising with patients, as well as clinical and admin teams across the trust. Supporting the senior team as this service is being developed.

This role is well placed for both internal and external candidates to develop their skills within the trust, with a varied and well-rounded role that would suit an individual who is interested in personal development. As this is a new role, this will allow the successful individual(s) to help mold this opportunity alongside their senior administrators.

Main duties of the job

The successful candidate will work alongside the senior private patients’ team, supporting with data management, patient communication alongside a wide range of departments. This role is varied but will require the successful candidate to be able to demonstrate exemplary communication skills as will as being able to use a wide range of IT systems across the trust.

The main duties include but are not limited to-

• Telecommunication with patients and insurers
• Email management
• Data management
• RTT (Referral to treatment) management
• Writing of electronic letters
• Patient facing communication.
• Support meetings with minute taking as necessary.

Detailed job description and main responsibilities

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff.  Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.  Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
• Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
• Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology.  Generate routine and non-routine correspondence independently.
• Assist patients and their Carers by arranging translation/interpretation facilities.
• Demonstrate and maintain knowledge and understanding of Trust RTT policy.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
• Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy
• Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
• Adding patients to waiting lists as requested taking into account the urgency of the case and the patient’s preference.
• Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.