Trust Car Parking Clerical Officer

Job overview

Please note that this post is Part of One LSC – a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust

We are looking for a dedicated and dynamic Car Parking Clerical Officer  to join our team and play a crucial role in delivering exceptional services across our two main hospitals. As a key player in ensuring the highest standards of service is provide to our patients, visitors and staff, you will support the Carparking Supervisor and  Security Assurance Manager in  resources, and daily operations within our Resilience Team.

We are seeking a candidate with excellent organisational and communication skills, they will be responsible for keeping the staff parking system fully up to date.

Updating of the car parking data base as and when we have changes to the system and content i.e. car changes as well as staff turn over details.

Additionally, the post holder will support the Security Car Parking Management team in relation to all duties under their remit. This will include a number of appropriate actions relating to the smooth operations of Security and Parking on our sites. This position will offer an excellent opportunity for an individual who is seeking a role within an organisation where no two days are the same.

You will also need excellent organizational skills, with the ability to manage tasks effectively and make decisions that enhance the overall performance of the department. If you are passionate about maintaining the highest standards and thrive in a fast-paced, rewarding environment, we would love to hear from you!

Main duties of the job

Maintain a professional approach at all times in line with the Trust values.

Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business

Uphold the privacy and dignity of the client group and respect equality at all times.

Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholders

Liaise with all levels of staff in a professional and respectful manner to maintain effective communication to maintain client flow and meet relevant targets.

Assist with reports to ensure that archived records, both paper and electronic, are regularly reviewed and confidentially destroyed at the appropriate time.

Assist with the management of training documentation and update records to ensure all data is relevant and up to date.

Assist and provided any reports that need to be produced on an ad-Hoc and monthly basis.

Participate in and undertake audits as required by Line manager.

Ensure all communications internal and external contribute to a positive, caring and helpful image of Lancashire teaching Hospitals Trusts and are of the highest possible standard.

Undertake training as appropriate in line with the role and its associated developments.

Process and manage complaints in relation to carparking including PCNs.

Detailed job description and main responsibilities

Please see full Job descriptions, however some of the responsibilities include:

• Maintain a professional approach at all times in line with the Trust values.
• Uphold the Trust’s values and behaviours (available on the Trust web site) and behave in a manner fitting with the responsible position of the role, maintaining the staff and public confidence
• Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business
• Uphold the privacy and dignity of the client group and respect equality at all times.
• Liaise with all levels of staff in a professional and respectful manner to maintain effective communication in assisting the operational team to maintain client flow and meet relevant targets
• Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standards
• Have an awareness of team’s performance at any given stage based on completion of activity reports, team updates and meetings
• Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholder