Trauma and Orthopaedic Outpatient Coordinator & Validator, Band 3

Job overview

To provide an efficient and friendly service to all patients and visitors attending the outpatient department.

To do RTT validation of patients to prevent 52-week breaches

Advise on capacity for the booking office and reception team

Ensuring all preparation of patient medical notes for all clinic attendances are completed.

To record patient attendance and action patient’s outcomes.

Where appropriate, make appointments and any associated administration, without direct supervision.

Ensure the professional image of the department and trust is maintained at all times.

Flexible approach to working hours to meet demands of the service.

Main duties of the job

To support the Band 4 Supervisor

RTT validation

Support the clinic prep team wherever needed

Ensuring the preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances are completed.

Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times.

Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g., x-ray.

Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list.

Advising on capacity for the orthopaedic booking team and reception team.

Ensure all outcomes are departed and completed correctly.

Book support service e.g., transport, interpreter for appointments.

Deal with telephone calls professionally and timely

Complete all training in accordance with trust policy.

Good working knowledge of trust cancellation/DNA policy.

Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy.

Any other duties as required commensurate with the grade.

Detailed job description and main responsibilities

Please see the attached job description and person specification for the main responsibilities for this role.