Track Administrator

Job overview

We are looking to appoint a highly motivated, enthusiastic and proactive Track Administrator to join our dynamic and friendly team based at Great Wyrley Health Centre.

You will be part of a team of administrators that receive referrals from several hospital Trusts in South West and South East Staffordshire, for patients with complex needs who require ongoing support following hospital discharge.

The role includes processing referrals, tracking patients’ progress and arranging the discharge of patients. You will liaise with hospital staff, families and members of the multi-disciplinary team.

We need an energetic and driven person who can support the team and liaise as appropriate with staff in acute and community settings to ensure safe and timely discharges.  You will be able to work autonomously and as part of the team and should be able to effectively time manage and prioritise multiple tasks. You will need to possess excellent administrative, communication skills and organisational skills and have a positive and professional approach.

The service currently operates a 7 day service through the hours of 8am to 8pm. The hours worked will include weekends and Bank Holidays on a rota basis.  The full-time role consists of working 3 various days each week, 8am until 8pm, plus one weekend within a 4 week rota.  Part time hours are open to negotiation.

Main duties of the job

As a Track Administrator, you will be expected to effectively provide administrative support to assist in the delivery of safe and effective patient transfer and tracking within Discharge to Assess Service (D2A).

As part of this role, you will be expected to:

• Be responsible for information flow to the local health economy and for the Track function of the patient journey.
• To prioritise to ensure effectiveness and efficiency in delivering objectives whilst working with minimal supervision.
• Demonstrate good organisational skills and excellent communication skills both in verbal and written correspondence.  A confident telephone manner is essential.
• To work accurately at pace.
• Closely work with health and social care staff within the triage function and have an understanding of community Home First service.
• Have a basic knowledge of the principles of Discharge to Assess (D2A).
• Work on a rota basis to ensure the service has coverage across 7 days a week operating from 8am to 8pm with potential to be part of an on-call rota.
• Be confident, have initiative, flexibility and capable of working under pressure to meet deadlines.

Detailed job description and main responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board.

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Before applying for this challenging and rewarding role, we encourage you to view the full job description and person specification.