Job overview
- hours per week: preferred working pattern would be Wednesday - Friday 0830-1630
The successful applicant will provide a customer focused service for all patients and visitors attending or passing through the Therapy Services Department.
You will provide efficient and effective administrative support to the Therapy Services teams including dealing with phone queries, inputting clinical data on to patient systems, greeting and booking of patients, referral lists and support of typing of clinical letters.
22.5HRS P/W
Main duties of the job
Booking of outpatient appointments.
Manage clinic cancellations and re-bookings.
Answer telephone enquiries.
Greet patients and visitors to the department.
Courteous and helpful at all times.
Maintain organised file management.
Help maintain archiving of notes.
Perform general administrative tasks.
Prioritise own workload with support from team lead.
Help manage turnround payroll system.
Order and receipt goods on hospital electronic system
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Person specification
Experience
Essential
- Clerical experience including filing, data, retrieval, typing and photocopying
- Experience of dealing with the public
- Management of waiting lists
Personal Attributes
Essential
- Ability to priortise
- Attention to detail
Education & Qualifications
Essential
- Customer services/Business Administration qualification at Level 3 or
- Computing/IT qualification at Level 3
Skills. Knowledge & Abilities
Essential
- Excellent verbal and written communication skills
- Professional telephone manner
- Proficient in the use of IT systems
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Applying for this NHS job
This advert is for Therapy Services Administrator/Receptionist with Wye Valley NHS Trust in Hereford, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 pa pro rata. The contract type is Permanent. The application deadline is 09 Jul 2026.
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