Therapy Receptionist

Job summary

We are looking for an experienced, motivated receptionist to join our Physiotherapy and Occupational Therapy Outpatients Team on a 12-month fixed-term contract, based at Alexandra General Hospital. Successful applicants will work onsite carrying out reception duties and collaborating with supervisors, managers, the therapy team, multidisciplinary staff, patients, carers, and other agencies.

You will play an important role in leading the reception team and providing effective administrative support ensuring processes meet the needs of service users and the Trust.

We seek someone who is positive, compassionate, approachable, flexible, and able to build strong working relationships for patient care and service improvement. We operate across several electronic systems to ensure accurate record-keeping, and you must be able to concentrate in a busy working environment. We are a friendly, supportive team and aim to support you in working flexibly within the needs of the service to support the number of hours required.

Main duties of the job

To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately.

Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 19 June 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Part-time
• Reference number: C9365-26-0185
• Job locations: Alexandra General Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB, United Kingdom

Job responsibilities

Post TitleTherapies Receptionist

Pay BandBand 2

Hours 27hrs (0.72 WTE)

Contract12-Month Fixed Term

Location / DepartmentOut-Patient Therapy Department

Accountable toTherapy Services Manager, Surgery

Reports toTeam Lead / Therapies Reception & Business Support Lead

Key Working Relationships

InternalPhysiotherapists, Occupational Therapists, support Workers, A & C staff and other Health Professionals

ExternalPatients, Visitors, General Practitioners, and Consultants

Risk Assessment

• This post involves working with display screen equipment for the majority of the post holders working hours.
• The post holder will participate in non-patient manual handling activities including bending, reaching, and stooping.
• There is a regular need for prolonged concentration and multi-tasking.
• There is occasional involvement in distressing and emotional circumstances e.g. dealing with complaints and angry and upset patients by telephone or in person.
• Exposed to regular interruptions and unpredictable workload patterns.

Job Purpose

• To act as receptionist and administration assistant for the therapy outpatient service, meeting, greeting, and directing patients appropriately.
• Maintenance of therapists appointment diaries via PAS booking system, booking appointments, and ensuring the efficient day to day administration of the front desk.

Key Duties

• Deal with telephone enquiries from patients, relatives, medical Practitioners and Consultants.
• To receive and register a high volume of referrals from multiple sources.
• To meet, greet and direct all patients and visitors to the department.
• To make appointments for new and existing patients.
• To deal with DNAs and cancellations appropriately.
• To keep all new patient and follow-up treatment slots filled as far as possible.
• To cancel patients appointments if the therapist is off sick.
• Participate in the staff development programme and receive annual appraisals.
• Comply with Trust policies and procedures.
• To record monthly statistics re: waiting times for treatment, DNA rates, clinic utilisation data

General Duties

• Transfer of patients to other Hospitals as appropriate
• Registration of all patient details on the therapy record and information system
• To maintain an accurate filing system for patient records to facilitate retrieval as necessary.
• Maintenance of stationary, equipment and patient information stocks.
• Other clerical duties to facilitate the smooth running of the out-patient department i.e. Monitor the waiting lists, ensure outpatient clinics are full and running at capacity.
• Other clerical duties as directed by therapy management considered appropriate to grade and role i.e. Data collection and entry.
• To participate in co-ordination with the therapy management in a regular review of all duties.