Therapies Patient Administrator

Job overview

We’re looking for a enthusiastic, motivated and experienced Patient Administrator to join our Referral Management and Booking team which covers many specialties and provides services across East Lancashire.

The post holder will have a keen eye for detail, excellent communication and organisational skills.

As a Patient Administrator, you’ll play a vital role in ensuring patients referrals are actioned timely, arrange appointments and communicate efficiently and compassionately. You’ll be responsible for:

• Processing referrals and booking appointments in line with clinical requirements and KPIs
• Managing patient information using patient administration systems i.e. EMIS and CERNER
• Handling telephone enquiries and coordinating communication with patients and professionals
• Accurately uploading information and maintaining high data quality standards

This role will commence at Band 2, with progression to Band 3 upon successful completion of required competencies.

Main duties of the job

• Accurately record and process referrals and appointments in line with clinical triage and KPIs.
• Offer patients appointment choices while adhering to clinical requirements.
• Arrange transport and translation services as needed.
• Perform general administrative tasks including data input, letter generation, filing, scanning, photocopying, and ordering goods.
• Maintain patient records and case notes to a high standard, both manually and electronically (e.g., EMIS, CERNER).
• Handle telephone enquiries from patients, carers, professionals, and external agencies courteously and efficiently.
• Maintain confidentiality and adhere to data protection policies.

Detailed job description and main responsibilities

• Accurately record and process patient referrals and appointments in line with clinical triage and KPIs.
• Ensure timely and accurate data entry into EMIS and CERNER systems.
• Offer patients appropriate appointment options and arrange transport or translation services when needed.
• Handle telephone enquiries from patients, carers, and professionals courteously and efficiently.
• Communicate appointment details via phone, email, letter, or text.
• Provide cover across services as required.
• Attend departmental meetings and contribute to service  improvement discussions.
• Adhere to Trust policies, including those related to data protection, equality, health and safety, and infection control.
• Support business continuity and major incident procedures.
• Operate within the Trust’s behavioural framework and uphold its values.
• Maintain confidentiality and adhere to data protection and Trust policies.