Temporary Staffing Booking Coordinator (HOLDING)

Job overview

To deliver an efficient, professional, and high-quality temporary staffing service ensuring to provide a high quality and responsive service to Royal Surrey Trust and collaborative Trusts managers and employees, including compliance with required procedures, processes and standards.

Main duties of the job

To ensure the temporary staffing requirements are dealt with in a timely and cost effective manner by close liaison with the team, department managers and ward matrons, ensuring all flexible staffing requirements are documented as per Royal Surrey Trust and collaborative Trusts procedures and filled as appropriate via the rostering systems.

Be accountable and to act as the first point of contact for all temporary staff and assist with any queries that may arise, such as booking/cancelling their shifts, pay queries, system issues or general enquiries.

Detailed job description and main responsibilities

• Inputting and manipulating data from more than one database.
• Organise data audits to provide assurance of information reported and make recommendations based on the audit findings.
• Provide training to trust staff, managers, Staff Bank members and colleagues on the Allocate booking systems (Optima, Employee Online, LOOP, Staff Direct and BankStaff) and any other temporary staffing systems, to ensure bookings are advertised in a timely manner to encourage high bank staff fill rates on shifts.
• Ensure all bookings/shifts are logged on the temporary staffing systems in a timely manner and in accordance with best practice.
• Follow the correct procedure for onboarding agency workers within the Trust, ensuring correct compliance checks are carried out and clear communication is given to the agencies and departments.
• Ensure all agency workers are working within the set rate caps, ensure the correct process is followed and a TWARF or MARF form is completed correctly.