Job overview
Telephonist & Out of Hours Receptionist
An exciting opportunity has arisen for a skilled receptionist to join the growing and busy switchboard team in NSFT.
Duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of keys. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment. Replacing batteries to pagers as required. Compiling the daily doctors and consultants “on call” documentation for the Trust and switchboard. The successful applicant will provide a quality and professional switchboard and reception service to the Trust and able to work out of hours, this will include Nights and weekends.
Main duties of the job
- To provide telephone operator services for all networked premises throughout the Trust
- To operate emergency systems and pager systems
- Responding to and following all policies and procedures in the event of an emergency i.e. Fire
- Responding to all alarm systems and carrying out procedures as appropriate to the alarms
- Carry out reception duties to include: dealing with enquiries, directing visitors to wards and departments, issuing and signing of key. Monitoring key record sheets, charging up mobile and communication equipment, issuing of communication equipment.
Replacing batteries to pagers as required. Compiling the daily doctors and consultants ‘on call’ documentation for the Trust and switchboard.
- Receiving all incoming mail and sorting for wards, departments and other hospitals ready for distribution
- Frank outgoing mail to include weighing parcels ready for collection by Royal Mail
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Other
Essential
- Ability to prioritise workload
Skills
Essential
- Good communication and people skills
Knowledge
Essential
- Good customer focused telephone manner
Desirable
- Patience and empathy to callers
- Team player
Experience
Essential
- Office administration
- MS office
Desirable
- NHS Experience
- Switchboard/reception experience
Qualifications
Essential
- NVQ level 3 or equivalent qualification or equivalent demonstrable experience
Desirable
- Switchboard trained
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Applying for this NHS job
This advert is for Telephonist & Out of Hours Receptionist with Norfolk and Suffolk NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 gross per annum (pro rata). The contract type is Permanent: Out of Hours included. The application deadline is 28 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (12 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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