Search for more NHS jobs in Coventry
Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Skills
Good verbal and written communication skills • Ability to work co-operatively in a team
- Knowledge
Basic understanding of work procedures • Working knowledge of Microsoft packages – Outlook, Microsoft Teams, Word, Excel and • PowerPoint
- Experience
Experience of working in a Telephonist/Clerical environment • Experience of working in a busy service environment • Experience of a customer service role • Experience of or the ability to file accurately
- Qualifications
GCSE Numeracy and Literacy qualifications or equivalent.
- Commitment to Trust Values and Behaviours
Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only • Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Desirable
4 listedAdditional qualities the employer would prefer.
- Skills
Ability to track information
- Knowledge
Knowledge of NHS systems
- Experience
NHS or Public Sector Experience
- Qualifications
NVQ Level 2
Job overview
Coventry & Warwickshire Pathology Services (CWPS) is one of the largest, and long-established networked pathology service providers in the UK and employs over 600 staff. Formed in 2008, CWPS is a managed network of laboratories hosted by University Hospitals Coventry & Warwickshire NHS Trust (UHCW), providing services to South Warwickshire NHS Foundation Trust (Warwick) and George Eliot Hospital Trust (Nuneaton), as well as UHCW and the surrounding Primary Care providers. The Network offers an excellent opportunity to those seeking lead a modern, innovative, high-profile organisation with the prospect for great career development and future opportunities.
The postholder is an integral part of a strong, supportive Pathology Reception Team, providing daily and ongoing administration for all pathology disciplines and service users. You will be required to deliver a customer focused service and ensure that callers are processed quickly and accurately.
This position is a 12-month Fixed Term Contract at 30 hours per week, Tuesday – Friday.
Please note this vacancy is not eligible for sponsorship.
Main duties of the job
To operate and maintain the automated telephone service for the Coventry and Warwickshire Pathology service: University Hospitals Coventry and Warwickshire; George Eliot Hospital NHS Trust and South Warwickshire Hospitals NHS Trust.
To deliver a customer focused service and ensure that callers are processed quickly and accurately. To assist with the Senior Personal Assistant and Admin Manager with administration tasks.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Detailed job description and main responsibilities
- To be fully familiar with the automated telephone system for the Pathology Department at UHCW (Blood Sciences, Infectious Diseases, & Cellular Pathology)
- To be involved in all relevant aspects for upgrading the automated system, so that it can be widened to the whole Network as deemed necessary.
- To work with the Pathology Senior Personal Assistant and Admin Manager at UHCW, Laboratory Group Manager and Health & Safety Manager, in monitoring all issues relating to accessibility of Pathology staff by outside users, to ensure that the most customer efficient service is developed.
- To transfer calls to all relevant Departments and individuals, having a sound knowledge of the whereabouts of listed individuals
- To manage and maintain diaries for the Pathology Seminar Room and Quiet Working Space.
- To be trained in all relevant aspects of ULTRA. To be responsible for providing Microbiology results to service users upon request and track appropriately on the Pathology Management System.
- To be familiar with the Trusts Electronic Patient Record system (EPR) – read only function.
- To meet and greet visitors, ensuring that they are registered on entry and exit from the Pathology Department in accordance with the local Health and Safety Policy.
- To take and relay direct, and telephone messages for all staff in the Department.
- To provide appropriate receipt of department orders and office stationary.
- To undertake risk assessment for the reception area, with particular relation to patient confidentiality.
- To process and maintain claim forms for temporary and locum staff.
- To undertake personnel filing on behalf of the department.
- To process and input Home Visit requests onto SwiftQueue for Phlebotomy
For further details please see the attached job description.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Switchboard operator roles in Coventry
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Telephonist / Admin Officer with University Hospitals Coventry and Warwickshire NHS Trust in Coventry, England. It is listed as a Band 2 Switchboard operator role. The advertised salary is £25,272 per annum pro rota. The contract type is Fixed term: 12 months (Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.). The application deadline is 15 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (30 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.