Telecommunications Infrastructure Manager

Job summary

We are looking for an experienced Telecommunications Infrastructure Manager to join the Digital team.

This is an exciting opportunity to lead & develop the Trusts telecommunications services supporting clinical & operational teams. The role supports a complex telecommunications environment including VoIP telephony, unified communications, mobile services, call centres & telephony infrastructure.

You will work closely with Trust teams, suppliers & partners organisations to ensure services remain secure, resilient and highly available, whilst contributing to our ongoing infrastructure improvements.

The post is full time, 37.5 hours per week, Monday to Friday. Hybrid working is supported with travel across Trust sites where required. Participation in the on-call rota is required.

We are a small team delivering large-scale Digital and telecommunications projects at pace & are looking for candidates with a proven history of delivering within similar high-demand environments.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Main duties of the job

You will lead the day-to-day management, support & continuous improvement of the telecommunications infrastructure, ensuring critical communication services remain secure, resilient & highly available.

The role includes supporting telecommunications projects, telephony upgrades, unified communications, call centre technologies, mobile services, system monitoring, incident resolution & change management processes. You will work closely with Trust teams, suppliers & partner organisations to troubleshoot complex technical issues, manage technical risks & deliver projects and improvements across the Trust.

The role also supports cyber security, resilience & compliance activities, whilst ensuring telecommunications services remain cost effective, reliable & aligned to operational & clinical requirements.

The successful candidate will work independently, manage competing priorities & contribute towards service improvement initiatives within a fast-paced environment.

Job responsibilities

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

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