Tele-dermatology Administrator

Job summary

We are seeking motivated staff who are ready to take their next step or broaden their skills through a secondment opportunity. This role is ideal for individuals looking to extend their experience, develop new capabilities, and contribute in a dynamic environment.

Are you highly organised, digitally confident, and driven to make a difference to patient care? We are looking for a proactive Tele-dermatology Administration Officer to support our fast-paced Skin USC Tele-dermatology service.

Working within the Dermatology team and reporting to the Directorate Support Officer, you will provide essential administrative support to ensure the smooth running of virtual clinics. You will collaborate closely with clinicians, cancer services, booking teams, and community providers to maximise clinic capacity, maintain accurate patient records, and support timely diagnosis and treatment.

You will be a key point of contact for GPs, patients, and internal teams, ensuring clear, professional, and compassionate communication at all times.

We politely ask that previous applicants do not reapply

Main duties of the job

To provide a comprehensive range of administrative support to enable efficient Tele-Dermatology referral co-ordination. To ensure quality standards and KPI targets are always met to deliver excellent patient care.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 15 July 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: C9365-26-0057-6
• Job locations: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD, United Kingdom

Job responsibilities

Monitor the Electronic Patient Record list in collaboration with insourcing provider/Trust dermatology team

Ensure all GP referrals and accompanying photographs are uploaded to the CLIP system in advance of the patients appointment

Accurately input assessment outcomes into PAS, ensuring all entries are submitted correctly and within the required timeframe

Maximise the use of the Tele-Dermatology virtual clinic assessments, ensuring full capacity is utilised efficiently

Upload and print assessment documents and patient letters via Bluespier in preparation for distribution

Print and include clinician-highlighted leaflets with patient correspondence as appropriate

Collaborate closely with the Directorate to ensure accurate data analysis that aligns with KPI requirements and supports performance monitoring

Collaborate closely with DMT, Cancer Services, Central Booking Services, and Dermatology Community Provider

Provide support and respond to feedback from patients, GPs, and all relevant stakeholders

Prepare and submit weekly progress reports on the new service

Carry out additional duties as required to support the Dermatology Department

Complete the Inter-Provider Transfer paperwork

To ensure patients are added to the waiting lists correctly and all relevant fields are completed correctly on PAS

To ensure adherence to the Trusts Patient Access policy

To adhere to information governance policy i.e. always maintaining patient confidentiality

To set up and maintain a work schedule that ensures all work is prioritised and delivered within the required timescales each week

Use multiple computer systems as required

To ensure that letter, telephone and face to face communication with patients, colleagues and managers is professional, timely and in line with Trust policies and procedures

To respond to any queries and complaints from patients, managers or clinicians ensuring that any serious issues are escalated to the appropriate manager

To liaise with medical secretaries, clinicians, directorate staff, GPs and administrative staff where and if necessary

To respond to enquiries from GPs, other Health Service personnel, patients and relatives

To ensure all policies and procedures are adhered to and training undertaken as required

To ensure that general administrative work associated with booking procedures and waiting lists is undertaken according to the expected medical records standards

To participate in the collection and transmission of information to enable the Directorate to meet its objectives.

To participate in the introduction and use of IT and to provide IT support to colleagues.

Work independently and manage own work area within the team.

Ensure good professional working relationships with all other agencies, professionals, colleagues and the public who contact the department.

Show a flexible approach in a changing, demanding environment which has an unpredictable workload

To cover, as is practical, Medical Secretary colleagues

To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required.

To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance with the needs of the service.