Job overview
This post is a Fixed Term/ Secondment until 31/07/2027. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
This is an opportunity for a Support Secretary based in Llanelli, to provide essential admin support for our MH&LD Services throughout Llanelli, Ammanford & Carmarthen.
We are looking for a person with with excellent interpersonal skills, strong organisation abilities and a desire to support our team and our leaders in everything we do.
Experience of a wide range of IT systems including Microsoft Word, Excel, Teams, and Outlook, coupled with proven administrative skills and previous experience is essential.
If you are interested in this role, please give us a call and let’s have a chat; we would love to hear from you!
Main duties of the job
The post holder will be required to undertake a wide range of duties including receipt and distribution of mail, first point of contact for the service, operate a patient administration system (WPAS) and Care Partner.
The successful candidate will also be required to process referrals and maintain an accurate database. They will be expected to demonstrate excellent organisation skills. They must be able to work on their own initiative, use tact and diplomacy where appropriate and possess excellent communication skills.
They will demonstrate the ability to operate within strict boundaries of confidentiality at all times.
The successful candidate will be required to support the delivery of a quality comprehensive service to the team and provide cover in the event of administrative staff being absent.
The role will involve travelling to and working across other sites within the Directorate in support of service delivery.
In line with the Transformation of Mental Health Services, the successful candidate may be required to provide administrative support for the delivery of a 7-day service in the future.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interview will be held on 10/08/2026
Person specification
Other
Essential
- Ability to travel across HB locations in a timely manner if required
Desirable
- Welsh Speaker (Level 1)
Experience
Essential
- Familiar and competent with Microsoft IT packages, especially Word, Excel and Teams
- Familiar and confident using Outlook email and searching the internet
- Experience of maintaining spreadsheets and databases
- Experience of working in a busy complex environment
Desirable
- Experience of working within the NHS
- Understanding of or experience of working within Mental Health and/or Learning Disabilities
Qualifications and knowledge
Essential
- NVQ II or equivalent demonstrable experience of administrative/office skills and knowledge plus the additional experience of working in an administrative/office environment OR NVQ III
Desirable
- Secretarial training along with experience of Audio Transcription with the use of TPro
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Applying for this NHS job
This advert is for Team Secretary/Support Secretary MH&LD with Hywel Dda University Health Board in Haverfordwest, West Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 Per annum (pro rata if part time). The contract type is 12 months (Fixed term /secondment until 31/07/2027). The application deadline is 29 Jul 2026.
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