Team Secretary/Medical Secretary - West Home Treatment Team

Job overview

An opportunity has arisen for an enthusiastic, flexible and well-motivated Team Secretary to join the admin team within the West Home Treatment Team and wider Crisis Services.

Cornwall recognises our crisis service provision as a pivotal part of the acute care pathway for people with acute mental health difficulties and is investing substantially in them to improve care. Your experience and enthusiasm could be just what we need to expand our teams.

Main duties of the job

The successful candidate will be well organised, with the ability to prioritise and multitask in a busy and fast‑paced environment. You will be proactive in resolving problems and queries, and able to remain calm, patient and professional when handling calls that may be complex, sensitive or challenging. An excellent telephone manner is essential.

You will support a multidisciplinary team, including doctors, by completing a wide range of administrative duties. These include answering calls to the service, arranging appointments, typing letters, scanning and uploading documentation to the appropriate systems, photocopying, minute‑taking, ordering stationery, supporting diary management, health roster tasks, reporting building and equipment issues, and monitoring and coordinating the servicing and maintenance of base vehicles.

This is a varied and rewarding role that requires a high degree of flexibility to meet the daily needs of the service. Excellent communication and time‑management skills are essential — along with a good sense of humour.

This is a full‑time position working 37.5 hours per week, providing cover across 7 days on a rota system.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.