Team Secretary / Administrator

Job summary

We are looking to recruit an enthusiastic and motivated individual to provide secretarial support within the Home Treatment South Team, based in Worcester.

The Home Treatment Team provides an early referral service for community teams, supporting patients either in crisis or to prevent further deterioration in their mental health. The team works closely with Adult Inpatient Wards to identify patients who can safely continue their treatment at home.

You will provide a comprehensive administrative and information service and work collaboratively with other members of the administration team to ensure an efficient, confidential, and high-quality service is delivered.

A good telephone manner is essential. You will be required to demonstrate a professional, calm, and sensitive approach at all times, with a strong commitment to maintaining confidentiality.

The post offers a generous NHS pension scheme and an excellent annual leave package (27 days annual leave plus bank holidays).

This is a permanent post, 25 hours per week, worked Monday to Thursday, 09:0015:15.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.

Main duties of the job

The successful candidate will have a good standard of education, excellent communication skills, and the ability to work independently using their own initiative. You will be well organised, efficient, and able to manage and prioritise your workload effectively.

The role involves providing day-to-day administrative and secretarial support to the clinical team to ensure the smooth running of the service. Duties include managing telephone enquiries, inbox and diary management, audio typing, minute taking, and general administrative tasks. You will have regular contact with internal and external professionals and colleagues.

You will be flexible, able to meet service demands, and demonstrate a strong customer service focus. Essential requirements include excellent working knowledge of Microsoft Office, strong audio typing and minute-taking skills, a Level 3 qualification in Business Administration (or equivalent), GCSE English (AC) or equivalent, and at least two years administrative or secretarial experience.

Job responsibilities

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

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