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Job overview
We are looking for a proactive and organised Team Leader to support the delivery of Radiology services across Trust sites. This role is key to ensuring effective administrative support across multiple modalities, working closely with clinical and operational teams to maintain efficient patient pathways and a high-quality, patient-focused service.
Main duties of the job
The postholder will provide day-to-day leadership and line management to Radiology administrative staff, ensuring effective supervision, performance management, and staff development. They will oversee referral and booking processes, support service delivery against key targets, manage patient queries and complaints, and contribute to service improvement and operational efficiency.
Detailed job description and main responsibilities
Please refer to the attached Team Leader – Radiology JD and PS for a full outline of the duties, responsibilities, and essential criteria for this post.
Person specification
Skills
Essential
- Strong communication and interpersonal skills
- Ability to lead and motivate a team
- Ability to prioritise workload and manage competing demands
- Problem-solving and decision-making skills
- Ability to use Microsoft Office systems
- Ability to manage difficult conversations professionally
Desirable
- Ability to analyse data and identify service improvements
- Experience using scheduling / booking systems
Knowledge
Essential
- Understanding of effective people management principles
- Understanding of customer care and patient experience standards
- Understanding of workforce wellbeing and engagement principles
Desirable
- Knowledge of Radiology systems and pathways
- Knowledge of Soliton, PACS, EPR or similar healthcare systems
- Understanding of NHS performance targets relevant to diagnostics
Experience
Essential
- Experience of supervising or line managing staff
- Experience working in an administrative or patient-facing service environment
- Experience managing workload priorities in a busy operational setting
- Experience dealing with staff attendance, performance, or wellbeing matters
- Experience handling patient queries or complaints professionally
Desirable
- Experience working within Radiology / Imaging services
- Experience within an NHS acute hospital setting
- Experience of referral and appointment booking pathways
- Experience supporting RTT / cancer / diagnostic access targets
Qualifications and Training
Essential
- Good standard of general education (GCSE English and Maths or equivalent)
- Evidence of supervisory / leadership training or equivalent experience
- Commitment to ongoing professional development
Desirable
- Level 3 Team Leader / Management qualification or equivalent
- NHS leadership development training
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Applying for this NHS job
This advert is for Team Leader - Radiology with St George's University Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 4 Manager and corporate role. The advertised salary is £34,186 - £37,389 Per annum. The contract type is Secondment: 12 months (12 months). The application deadline is 06 Aug 2026.
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