Team Leader – Patient Administration Team

Job overview

Please note, that this advert may close early, we advise you to submit you application as soon as possible.

We are looking for an enthusiastic and motivated Band 5 Team Leader to join our Patient Administration Team within the Access Directorate. This is an exciting opportunity for an experienced administrative professional with strong knowledge of RTT pathways and the NHS e-Referral Service (eRS) to step into a leadership role.

The postholder will be responsible for supervising a team of administrative staff, overseeing daily workload management, and ensuring that key operational tasks—such as eRS worklist management, clinic preparation, and booking requests—are completed accurately and on time.

Main duties of the job

Highly visible within the contact centre Team and lead by example  • Ensure the achievement of KPIs and performance standards in contact centre service resulting in improvements in the patient experience   • Engender a culture where learning from patient experience is accepted and promoted  • Lead on specific service delivery standards producing regular reports and management information e.g. slot utilisation; document management; training; vetting referrals.  • Be responsible for ensuring customer care standards are maintained at all times  • Use training sessions to enable staff to develop their skills  • Monitor and produce performance reports of service delivery standards  • Plan staff hours and tasks to meet service demand   • Responsible for monitoring and managing sickness, absence and annual leave of staff.   • Work with the management team to ensure the service meets key performance indicators  • Chair team meetings & take minutes as required  • Regular 121s and Team Briefs in place

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.