Job overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Outpatient Directorate as the Team Leader supporting the Mandeville Wing at Stoke Mandeville Hospital, and Thame Community Hospital. We are seeking a full-time Team Leader, primarily based at Stoke Mandeville Hospital, offering the chance to play a key role in shaping and supporting the delivery of our patient focused service.
To be considered for this role, you must have a good standard of education i.e. GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.
Main duties of the job
Having responsibility for managing the Outpatient areas within your remit, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.
Ensure that staff always adhere to standard operating procedures, highlighting to senior management any situations where this is not achievable.
To attend any meetings relevant to your role or as requested by departmental managers.
This is a varied role in a very busy and demanding environment where you will have direct responsibility for the day-to-day organisation, management and welfare of your team.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Person specification
Experience
Essential
- Use of Microsoft office packages
- Experience of having worked to performance targets and within a service level agreement
- Previous experience of supervising a team Previous experience managing change
Desirable
- Experience of coaching/teaching of staff
- Awareness and understanding of patient tracking list management
Special Circumstances
Essential
- Ability to work flexible hours, as the service requires
- Ability to work across multiple sites
Skills, Abilities & Knowledge
Essential
- Ability to work with differing client groups particularly with unusual/difficult cases/situations
- Excellent customer care skills and experience of working within a customer facing environment
- Evidence of initiating skills and working practices to develop local protocols
- Ability to adapt to change by discussing, adopting and implementing new ideas and solutions
- Demonstration of the ability to motivate self and others
Education, Qualification and Training
Essential
- Good Standard of education
- GCSE Maths and English or equivalent
- Evidence of further continued professional development
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Applying for this NHS job
This advert is for Team Leader - Outpatients with Buckinghamshire Healthcare NHS Trust in Aylesbury, South East, England. It is listed as a Band 4 Manager and corporate role. The advertised salary is £28,392 - £31,157 per annum (pro rata for part time). The contract type is Permanent. The application deadline is 28 Jul 2026.
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