Team Leader Health and Adults Social Care

Job summary

Are you an inspiring Team Leader looking for a new challenge within North Yorkshire Council?

We are proud of our strong track record as a leading care service provider, and we are looking for a dedicatedTeam Leaderto support our mission of helping people live longer, healthier, and more independent lives at Sycamore Hall in the beautiful scenic village of Bainbridge, North Yorkshire.

Sycamore Hall is the hub of the village with its own community library, visiting post office, shop, restaurant and hair salon. Residents can also enjoy a range of onsite facilities including a communal lounge, laundry and guest room.

The court has well-maintained and child-friendly gardens with a sun house, greenhouse and chickens. Residents are welcome to join in with the gardening if they choose. The gardens attract a variety of birds and outdoor activities are held there in the summer.

Main duties of the job

About the Role

As a Team Leader, you will be responsible for the day-to-day performance and development of a team of Care and Support Workers. You will champion a culture of care and resilience, supporting your teams wellbeing, addressing challenges with empathy and determination, and creating an environment where every team member can thrive and deliver outstanding care.

Reporting directly to a Registered Manager, you will ensure that the care and support delivered in peoples homes issafe, effective, responsive, caring, and well-led. Your leadership will be key to maintaining the high standards North Yorkshire Council is known for.

What We Are Looking For

• Experience in supervising or leading care teams
• A strong understanding of adult social care standards
• Excellent communication and organisational skills
• A commitment to person-centred care and continuous improvement
• Ability to access the service independently to meet the service hours, as public transport to the service is limited

Qualification Requirements

We are looking for candidates who holds anNVQ Level 3 or aQCF Level 3 Diploma in Health & Social Care.

About us

Why Join Us?

• Be part of a forward-thinking Council with a national reputation for excellence
• Work in a supportive environment with opportunities for professional development
• Make a real difference in the lives of people across North Yorkshire
• Local government pension scheme
• Salary sacrifice schemes
• Employee discount benefits including shopping, supermarkets, gym discounts and more!
• Health Assured confidential help and support for your wellbeing

You will be required to work evenings and weekends as part of a 7-day service.NYC pay a weekend working allowance of £30 per weekend shift worked.

If you are an individual with experience of working in Adult Social Care and or the Health Sector, together with experience of managing staff we look forward to receiving your application.

Details

• Date posted: 01 September 2026
• Pay scheme: Other
• Salary: £32,578 to £35,570 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: F0025-26-0038
• Job locations: County Hall, Racecourse Lane, Northallerton, North Yorkshire, DL7 8AE, United Kingdom, Housing 21, Sycamore Hall, Bainbridge, LEYBURN, North Yorkshire, DL8 3HF, United Kingdom

Job responsibilities

Job context

As a Team Leader you will work in either of the services described below:

• You will directly report to a Registered manager. You will be responsible for ensuring that the direct care and support provided by North Yorkshire Council within a persons own home is safe, effective, responsive, caring and well led.
• You will lead and manage a team of staff who provide personal care within peoples own homes in the community or in extra care settings.

These services may include:

• Older peoples day services, respite, or residential services.
• Domiciliary care services provided in the persons own home based within a local community or with an extra care scheme.
• You will be required to work evenings and weekends as part of a 7-day service.
• There will be posts that will specifically cover nights.
• Enhanced DBS clearance is required.
• This role involves spoken communications, so a confident use of English language is required.

This post will:

• Be responsible for the performance of a team of Care and Support Workers, including supervision, appraisal, performance management and taking a proactive approach to monitoring and managing sickness absence, including dealing with issues arising from sickness absence within the team.
• Recruitment selection and induction of Care and Support Workers.
• Ensure that the team works within Care Quality Commission (CQC) and NYC policies and procedures.
• Assist in the development and maintenance of multi-disciplinary partnerships with other organisations, including health providers and District Council colleagues.
• You will undertake and monitor the induction of new starters supporting their completion of the skills for Care Induction.
• Ensure Care and Support staff work in accordance with personalised care and service plans.
• Agree and organise services for new and transferring people.
• Ensure clear arrangements are in place regarding the provision of unscheduled care to residents, adults, and carers in emergency situations.
• Ensure effective communication with adults with care and support needs and carers using the service, families, and others involved in caring for residents.
• Plan and implement rotas for staff cover, organise and ensure adequate staffing cover, authorisation of timesheets and other payments.
• Ensure risk assessments are carried out and that your teamwork within the Risk Management framework.
• Responsibility for the health and safety and welfare of all staff in your team.
• Appraise your line manager of matters arising which are particularly sensitive in nature or are controversial.
• Deal with any complaints assigned.
• Engage with the local community and Stronger Community colleagues to support the engagement of adults with care and support needs with the local activities and resources.
• Deputise for the Registered Manager as appropriate.

Job Purpose

Responsible for ensuring that the direct care and support provided by a team of Care and Support Workers is safe, effective, responsive, caring, well led and complies with both the Care Quality Commission regulated activities and NYC policies and procedures.

Operational Management

• To be an authoritative source of information advice and guidance, both for adults with care and support needs, carers and colleagues on services, policies and processes including complex queries.
• To contribute to the continuous improvement of procedures and processes and identification of potential efficiencies.
• To work collaboratively with colleagues in the Service to meet changes in demand.
• To support operational managers with their requirements.

Resource Management

• Line manage staff in the team as directed by line manager effectively to ensure the service is delivered.
• Recruitment of competent staff in accordance with procedure.
• Ensure that quality of service is maintained by undertaking regular checks or work undertaken by the team.
• Manage team performance against the service level agreements in place.
• Assist the Registered Manager in budget monitoring as required.

Strategic Management

• Contribute to the achievement of on-going and continuous improvement for the team.
• Raise issues with service manager for direction or action when dealing with exceptionally complex cases.
• To work unsupervised and take responsibility for own workload dealing with complex issues, delegating work, as appropriate.

Communications

• Communicate effectively using the most appropriate method, orally or in writing with adults with care and support needs and carers, customers, and any external partners in order to achieve best outcomes.
• Communicate effectively and positively with members of the team to develop good relationships and ensure service delivery.
• Maintain key records and guidance documents to support the team and ensure delivery of the service in accordance with performance targets.

Systems and Information

• Support the team to ensure accurate and comprehensive database of records is maintained.
• Be aware of policies and relevant legislation relating to confidentiality document retention and archiving and support the team with this.
• Support manager in developing systems to verify the levels of work being carried out by the team.
• Provide appropriate reports, statistics from operating systems to support and monitor the service as requested.
• Ensure appropriate training is provided.