Job overview
The Administration Team works across both Health Outreach and the Norfolk, Suffolk & North Essex Special Allocation Scheme (SAS), supporting vulnerable communities across counties. Health Outreach provides flexible, community-based healthcare to individuals experiencing social exclusion. This service supports people who may struggle to engage with traditional services, including those experiencing homelessness, refugees and asylum seekers, vulnerable migrants, and other marginalised groups.
While SAS supports patients who have been removed from GP lists due to violence, threats or risk of violence. The aim is to provide a safe and stable environment for the patient to receive continuing primary care services, addressing any underlying causes of aggressive behaviour and providing a safe environment for the individuals involved in delivering that treatment.
Main duties of the job
- Provide administrative and reception support across both services
- Manage patient records, data entry, and clinical systems
- Book and coordinate appointments and assessments
- Handle calls, emails, and enquiries professionally and sensitively
- Liaise with clinicians, partner agencies, and external services
- Support the coordination of safe and effective care, including for high-risk patients
Skills
- Well organised with strong administrative skills
- Confident communicator, able to work with vulnerable and complex individuals
- Calm, resilient, and able to manage a varied workload
- Proficient in IT systems (e.g. Microsoft Office; clinical systems desirable)
Detailed job description and main responsibilities
To work as an integral part of the team supporting the delivery of all aspects of patient care and professional administrative support. You will be expected to work with service users, clinicians and other practitioners within the service, Spanning Health Outreach team, Health Outreach APMS and Drug and Alcohol Training Team. Our Administration Team is based in our Ipswich Clinic and Office,
please refer to the attached Job Description for detailed description of daily duties.
Person specification
Experience
Essential
- Experience of working in an administrative, clerical or customer service role.
- Experience of using IT systems, databases or Microsoft Office applications. Experience of managing workload, prioritising tasks and meeting deadlines.
Desirable
- Experience of supporting meetings, including minute taking and diary management.
- experience of using NHS systems (e.g. SystmOne, ICE or similar).
Skills & Abilities
Essential
- Strong IT skills including Microsoft Office (Word, Excel, Outlook).
- Ability to respond calmly and sensitively to individuals who may be distressed or upset.
- Knowledge of confidentiality, GDPR and information governance requirements in handling sensitive data.
Desirable
- Full UK drivers license or access to alternative transport
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Applying for this NHS job
This advert is for Team Clinical Support Administrator with Essex Partnership University NHS Foundation Trust in Wickford, East of England, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 15 Jul 2026.
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