Team Administrator - Community Rehab Team

Job overview

We are looking for a positive, hard working administrator who enjoys being  part of a team and can remain focused and multi task in a busy open plan office.

This is a role working as an administrator in the Physiotherapy and Occupational Therapy community team at Camborne- Redruth Hospital. We provide rehabilitation to patients in the community, in their own homes/ care homes and also work in the inpatient setting in the CATU (community assessment and treatment unit).

The team is made up of 2 administrators, 2 team leads, 11 therapists and 7 support workers.

A typical day would involve processing referrals from STRATA to add to Rio, whilst monitoring the emails coming to the team, taking phone calls from patients and colleagues and booking appointments for patients on the waiting list.

We encourage you to make contact to find out more about the job if you are interested in applying.

Proposed interview date:  to be confirmed

Main duties of the job

• Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public
• Booking appointments for patients and updating clinicians diaries
• Processing referrals from emails and STRATA, uploading to Rio.
• Use of computer software such as Rio, STRATA, Healthroster, Microsoft excel/word
• Arranging meetings, preparing agenda, note taking and distributing papers
• Booking training
• Assist with HR and recruitment paperwork
• Creating purchase orders, ordering and receipting goods
• Direct patients, visitors and colleagues around clinic to correct department
• Photocopying and laminating
• Setting up P files and filing paperwork
• Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department
• Sending and receipt of incoming post
• Managing team generic email inbox
• Scanning and uploading documents to Rio
• Creating reports using Power Bi
• Archiving
• Audits and maintaining accurate asset register
• Liaison with estates

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.