Job overview
We have a fantastic opportunity for a part time dynamic and enthusiastic Support Administrator for the South and Dales Older Adult Community Mental Health Team.
The successful applicant will support our administration function, as well as a team of clinicians and ensure the general, smooth running of our team admin function.
Our team provides assessment, treatment and care for patients in the older adult population who experience organic and/or functional illnesses, as well as support to their carers. None of this can be done effectively without the integral administration team.
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa’s and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Main duties of the job
The role of Team Administration Support is challenging and varied, providing exciting opportunity to grow and develop, whilst supporting the day to day running of the Community Mental Health Team.
This includes answering telephone calls, which could be from patients, staff, social care, care homes, or community organisations, amongst others.
Admin Support then triage these calls to be passed on to the appropriate person, as well as supporting the caller, who may be distressed.
The Admin Support role involves using Patient Record software, the input referrals, upload paperwork, discharge patients and generally supporting the clinicians.
The role is dynamic and involves the need to be responsive.
Working in a busy team means there is a high number of referrals and phone calls.
Admin Support staff also attend multi-disciplinary meetings, where they support the team with recording outcomes and working with the Patient Record to ensure the tasks are sent and waiting lists are amended to reflect the discussion.
Our team often see patients in their own homes, to support accessibility, and for that reason, we do not have our own reception area. The front-facing aspect of the role is predominantly through answering the phone.
However, there may be occasions when our Administration Team supports our Working Age Adult counterparts in the building reception.
The Admin Support staff are key players within the wider team, and the role is essential to supporting service users.
Detailed job description and main responsibilities
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person specification
Skills
Essential
- Good standard of spelling and grammatical accuracy
- Excellent written and verbal communication skills
- Ability to work as part of a team
- Ability to prioritise and work to the required standards within defined time limits
Desirable
- Able to type to RSA II standard
Qualifications
Essential
- ECDL/CLAIT/IT qualification/demonstrable experience
- OCR/RSA II Typewriting or Word Processing or equivalent typing qualification or demonstrable experience
Personal Qualities
Essential
- Non-judgemental/positive attitude towards service users and carers
- Ability to be flexible in approach and working practices
Knowledge and Experience
Essential
- Ability to accurately input data
- Experience of using Microsoft computer packages
- Previous administration experience
- Previous experience in front of house role/telephone enquires
Desirable
- Previous customer service experience
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Applying for this NHS job
This advert is for Team Admin Support with Derbyshire Healthcare NHS Foundation Trust in Derby, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 PA Pro Rata. The contract type is Permanent. The application deadline is 05 Aug 2026.
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