Systems Implementation & Coordination Lead

Job overview

Can you turn a new system into something that truly works for people?

Systems Implementation & Coordination Lead

£38,468 per annum

Up to 2 years fixed term contract

At the centre of our growth is the implementation of a state-of-the-art systems that will drive efficiency for teams across the business, resulting in more time to support clients.

We’re looking for a Systems Implementation & Coordination Lead to configure, roll out and manage our new workforce platform across time and attendance, rostering, payroll and HR. This hands-on role that centres on practical delivery, partnering with colleagues across our services.

The role

You will coordinate configuration, data migration, testing, training and go-live activity, working all stakeholders to ensure the system meets policy, workforce and compliance needs.

The essence of your role will be to ensure the system is built and configured effectively. The product is built for healthcare, but it is essential it meets of the business and its users.

After go-live, you will become the system coordinator and subject matter expert, supporting governance, user access, system changes, training, issue resolution and continuous improvement.

About you

You will understand workforce, HR or payroll systems and be confident working across rostering, time and attendance, payroll principles, data quality and permissions. Full rollout experience is not essential, but you must be organised, detail-focused and quick to learn.

Main duties of the job

Stakeholder Engagement:

Work closely with operational services, HR, payroll, finance, IT, senior leaders and external system suppliers to ensure the system meets organisational requirements and strategic objectives. Provide clear communication, updates and assurance to stakeholders throughout implementation and into business‑as‑usual operation.

Employee Relations:

Support managers and teams through changes to workforce processes and ways of working, ensuring colleagues understand system‑driven requirements, responsibilities and impacts on roles, pay, compliance and working practices.

Challenging Moments:

Proactively identify risks, issues and areas of resistance during implementation and post‑go‑live, managing issue resolution, escalation and mitigation in line with agreed governance arrangements.

Detailed job description and main responsibilities

Life Events:

Ensure the system is configured to accurately reflect workforce life‑cycle events, including starters, leavers, contractual changes and role changes, working closely with HR and payroll to maintain accuracy and compliance.

Performance Management:

Support managers with the effective use of system data and processes to improve workforce oversight, compliance, and operational efficiency, ensuring managers are confident and competent system users.

Data-Driven Insights:

Analyse system usage, data quality and feedback to identify trends, risks and opportunities for improvement, making recommendations that enhance efficiency, compliance and user experience.

Service Delivery:

Lead the practical delivery of system configuration, data migration, testing, parallel runs and go‑live activities, ensuring milestones and dependencies are actively managed and services are operationally ready.

Change Management:

Design and deliver structured training and change enablement activity, including a train‑the‑trainer approach, role‑appropriate guidance, user materials and ongoing support to embed new ways of working.

Organisational Development:

Act as system subject matter expert post‑implementation, overseeing system governance, change control and optimisation to ensure ongoing alignment with organisational policies, regulatory requirements and workforce practice.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.