Job overview
*The banding for this vacancy is subject to outcome of agenda for change*
An exciting opportunity has arisen at The Shrewsbury and Telford Hospital NHS Trust (SaTH) for an enthusiastic and energetic individual to join Switchboard as Team Leader. This is an excellent time to join our team as we move over to our new bleep and telephony systems.
The post holder will support the switchboard Manager leading the day-to-day operational function of Shrewsbury and Telford switchboard operators and will ensure a systematic, disciplined and analytical approach to problem solving and ensuring agreed policies, procedures and standards are met.
The postholder will ensure a customer centric approach and all inbound and outbound calls dealt with, logged and transferred to the highest of quality, ensuring data quality compliance against agreed minimum datasets.
Main duties of the job
- · The role helps run the hospital switchboard and supports the Switchboard Manager with daily tasks.
- · It makes sure all calls are handled quickly, politely and safely, with accurate information recorded.
- · It supports switchboard staff, helps plan work rotas, and provides training to team members and other staff.
- · It looks after telephony systems and equipment, helping fix problems and keeping important databases up to date.
- · It helps improve services by checking data, spotting issues, and suggesting better ways of working.
- · It acts as deputy for the Switchboard Manager when needed and supports digital projects across the Trust.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack
Person specification
Other
Essential
- Desire to continue to learn and develop on a personal and professional on an on-going basis
- Able to travel between Trust sites
Experience
Essential
- Experience working in a busy switchboard environment
- Experience of staff management
- Experience in problem solving in a mixed computing environment
- Experience of working in a service delivery function
- Excellent communication skills and the ability to diplomatically deal with users of a mixed IT ability
Desirable
- Experience of appraisals, sickness absence and managing performance
- Experience of working in an NHS organisation
- Experience of Customer Relation Management
Skills and Knowledge
Essential
- Able to demonstrate experience in telecoms / switchboard environment
- Knowledge of telecoms / switchboard related applications
- Broad knowledge of IT products, services and terminology
- Ability to handle confidential information
Desirable
- Ability to quickly assimilate new technologies / systems
Qualifications/Education
Essential
- Educated vocational level and / or relevant experience
Desirable
- Obtained or working towards relevant professional qualification
WhatsApp job alerts
Get instant WhatsApp alerts for Band 4 Medical Secretary roles in Shrewsbury
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Switchboard Team Leader with Shrewsbury and Telford Hospital NHS Trust in Shrewsbury, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum/ pro rata. The contract type is Permanent. The application deadline is 06 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (29 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.