Job overview
“Please note: we are unable to provide sponsorship for this position.”
"Previous applicants need not apply"
We are currently seeking professional and well-presented individuals to join our busy Switchboard team at Salisbury NHS Foundation Trust.
Our department provides a welcoming 24-hour, 7 days a week telephony and internal emergency response service. Our team based here at Salisbury process circa 1.2 million calls per year.
As well as receiving and processing calls the switchboard team are also front facing for patients, staff and visitors covering a range of services via the enquiries window situated at the main entrance.
Salary Details : All time worked on Saturday (midnight to midnight) and any weekday after 8pm and before 6am + 35% to hourly rate. All time worked on Sundays and Public Holidays (midnight to midnight) + 69% to hourly rate.
Main duties of the job
We are looking for someone who can work alone and as part of a team, can work well under pressure and able to remain calm in challenging/difficult situations.
The successful candidate would need to be responsible, reliable with excellent people skills as well as having a flexible approach to work.
We are keen to find the right candidate to support the excellent professional service our team provides for this trust.
Previous switchboard or customer care experience would be useful but training and support will be given.
Please find the Main duties, Responsibilities and Person Specification in attached Job Description
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
“Please note: we are unable to provide sponsorship for this position.”
Person specification
Education / Experience
Essential
- Education level of GCSE or equivalent
- Basic competency in I.T.
- Level of communication skills
- Level of experience in customer care
Desirable
- Previous experience of a switchboard environment
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Applying for this NHS job
This advert is for Switchboard Operator with Salisbury NHS Foundation Trust in Salisbury, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Per annum pro rata. Shift enhancements for unsocial hours. The contract type is Permanent: 1x 24hr relief, 1x Shift rotational. The application deadline is 04 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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