Switchboard Operator

Job overview

Previous applicants need not apply

Some people are naturally gifted at listening and communicating effectively, and we’re looking for you.

We are seeking confident, compassionate individuals to be the first point of contact for callers to our hospitals. With your caring and professional approach, you will ensure that patients, visitors and staff feel respected, supported and always valued. This is at the heart of what our team strives to achieve.

If you enjoy working in a supportive, close knit team with shared goals, and are committed to delivering an excellent service, we would love to hear from you.

Our Switchboard is the primary contact point for all incoming calls to the Trust. We are looking for someone who is enthusiastic, resilient, and patient focused, able to remain calm under pressure while handling calls quickly and efficiently.

You will need excellent communication and organisational skills, with the ability to work both independently and as part of a team.

Important Working Arrangements

This is a flexible shift based role operating across Royal Preston Hospital and Chorley Hospital.

• The service runs 24 hours a day, 7 days a week
• You will be required to work a full range of shifts, including: Days Evenings Nights Weekends
• Days
• Evenings
• Nights
• Weekends
• This role is cross site, so flexibility to work at both locations is essential
• A high level of availability and adaptability is required, flexibility is a must for this position.

Main duties of the job

You will:

• Operate the hospital’s computerised switchboard system
• Use a large electronic telephone directory and bleep system
• Monitor alarms and act as a first point of contact in emergency situations
• Respond to urgent situations quickly, calmly and efficiently
• Prioritise and manage multiple tasks simultaneously
• Accurately retain and relay critical information under pressure

Full training will be provided, but this role requires resilience, focus, and the ability to perform in a fast paced environment.

Additional Information

• This is a demanding but rewarding role, not suited to those uncomfortable working under pressure
• Due to the nature of the role, previous applicants need not apply

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.