Job overview
An opportunity has arisen for a motivated and reliable individual to join the Switchboard Team at Glangwili Hospital. The role involves providing a professional and efficient telephone and communication service for the hospital, ensuring all calls are handled promptly and courteously.
We have three 24 hour contracts available, covering shift work on a service that operates 24/7 and 365 days.
Main duties of the job
- Operate the hospital’s main switchboard system
- Answer incoming calls and direct them appropriately
- Respond to emergency calls and activate bleep/paging systems
- Maintain accurate records of calls and messages
- Provide general information to patients, staff, and visitors
- Support hospital communication systems during incidents or emergencies
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 18/08/2026
Person specification
Other
Essential
- Ability to work flexibly and to cope with an unpredictable workload.
- Able to work unsocial hours.
- A willingness to learn Welsh
Desirable
- Welsh speaker (Level 1)
Experience
Essential
- Switchboard / Call Centre experience.
- Experience of working in patient / customer facing role
Desirable
- Experience of working in a busy, demanding environment with competing priorities
- Experience of working in an NHS environment.
- Knowledge of basic medical terminologies
Qualifications and Knowledge
Essential
- Educated to NVQ Level 3/GCSE level
- Working knowledge of computerised systems and the ability to use IT packages (e.g. Microsoft Office or equivalent).
Desirable
- Educated to NVQ Level 4 / A level.
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Applying for this NHS job
This advert is for Switchboard Operator with Hywel Dda University Health Board in Haverfordwest, West Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 pro rata. The contract type is Permanent: 3 x 24 hour contracts available. The application deadline is 06 Aug 2026.
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