Switchboard Operator

Job overview

An opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust which is part of the Patient Service Centre. Ideal candidates should be well-organised and hardworking, with excellent communication and administrative skills.

Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience.

The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust.

It handles on average 4000 calls per day and is a busy and exciting environment in this central location.

The successful candidate will be able to demonstrate excellent communication, prioritisation and initiative skills, along with attention to detail. The ability to work under pressure is a must.

Please note that if sufficient applications are received, this advert will be closed earlier than the stated date.

Interested candidates are therefore encouraged to apply as soon as possible

If you wish to have an informal conversation with reference these posts or to visit the department, this can be arranged by Nagib Ali – Service Manager on 0203 311 8695.

Main duties of the job

• Provide of an efficient and friendly operator service within the department, ensuring that all patients are dealt with in a timely, respectful and efficient manner.
• Answer telephone calls promptly in line with the Trust’s telephone standards.
• Provide non-clinical advice and information to patients to enhance their experience within the service.
• Communicate clearly, over the telephone, with members of the public where there may be barriers to understanding.
• Competently operate the pc based Liberty Agent Operator Work Station and any other supplied telecommunications equipment making full use of all its facilities to provide a standard and consistent level of service in an efficient and cost-effective manner.
• Competently operate current paging systems (Multitone Access 3000) (both normal & emergency). Make any necessary adjustments as required by the system or its users using the pc based system or the operator interface to ensure a fast, effective and robust service is maintained at all times.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.