Job overview
Hywel Dda University Health Board is looking for enthusiastic, professional and customer-focused individuals to join our Switchboard Services Team, supporting both Glangwili General Hospital and Prince Philip Hospital.
As the first point of contact for many patients, visitors and staff, you will play a vital role in ensuring efficient communication across our healthcare services. This is an excellent opportunity for someone with strong communication skills who thrives in a busy environment and is committed to providing high-quality customer service.
Main duties of the job
As a Switchboard Operator, you will:
- Operate the Health Board’s telecommunications and switchboard systems.
- Answer and direct internal and external telephone calls promptly and professionally.
- Respond to emergency and urgent calls in accordance with established procedures.
- Provide accurate information and assistance to callers.
- Monitor and activate emergency response systems when required.
- Maintain confidentiality and comply with NHS policies and information governance standards.
- Work collaboratively as part of a team to ensure a 24/7 service is maintained.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14.08.2026
Person specification
Other
Essential
- Ability to work flexibly and to cope with an unpredictable workload.
- Able to work unsocial hours
- A willingness to learn Welsh
Desirable
- Welsh Speaker (Level 1)
Experience
Essential
- Switchboard / Call Centre experience.
- Experience of working in patient / customer facing role.
Desirable
- Experience of working in a busy, demanding environment with competing priorities.
- Experience of working in an NHS environment.
- Knowledge of basic medical terminologies
Qualifications and Knowledge
Essential
- Educated to NVQ Level 3
- Working knowledge of computerised systems and the ability to use IT packages (e.g. Microsoft Office or equivalent).
Desirable
- Educated to NVQ Level 4
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Applying for this NHS job
This advert is for Switchboard Operator (Carmarthenshire) with Hywel Dda University Health Board in Haverfordwest, West Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum (pro rata if part time). The contract type is Permanent: 36 hours. The application deadline is 06 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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